In the news

In the news

Yellowknife Retail Store Closed for Renovations - May 7 - 10

We're renovating our retail stores to serve you better!

Our location in Yellowknife, NT will be closed May 7 - 10 for renovations. Stores will re-open on May 11 for our regular retail hours.

During this closure, you will be able to contact Northwestel Customer Care at 1-888-423-2333 orchat.nwtel.ca for assistance.

You can also connect with our Retail Centre representatives at the Yellowknife Trade Show on May 7 or 8.

Have a Bell mobility question? Visit your local The Source store, or give Bell a call at 1-866-301-1942.

We look forward to welcoming you to our new and improved retail centres on May 11! 


Government of Yukon announces new youth mental health program with support from Bell Let’s Talk and Northwestel

The Government of Yukon, Bell Let’s Talk and Northwestel today announced contributions totalling $500,000 to support the launch of the FRIENDS cognitive behaviour group-based intervention program throughout the territory. The FRIENDS program will provide mental health prevention and treatment services by trained facilitators in rural Yukon and Whitehorse, including for adolescents at social or emotional risk.

“Northwestel is pleased to be a part of programs that expand the mental health resources available to Northerners,” Northwestel president and CEO Paul Flaherty said. “The FRIENDS program is an important initiative that will help our young people develop the tools they need to manage their mental health, and to lead healthy lives today and well into the future.”

The $250,000 donation from Bell Let’s Talk and Northwestel is part of funding announced in May 2014 for community mental health resources in Canada's northern territories. The Government of Yukon is matching the $250,000 gift.

Read the full story here.


Pulse TV and Digital TV Services, January 7

Northwestel advises subscribers to its Pulse TV and Digital TV services that the Emergency Alerting System will undergo a test on Thursday, January 7 at 5:00 am PT. 

When the test alert occurs, television programming will be interrupted by an alert reading “"THE BROADCAST STATION OR CABLE SYSTEM HAS ISSUED A REQUIRED WEEKLY TEST FOR THE FOLLOWING COUNTIES/AREAS: Eastern (District), American Samoa; AT 5:00 AM ON JAN 7, 2016. MESSAGE FROM NWTEL."

The alert will last approximately 20 seconds, and will interrupt programming and recordings.

For more information about the Emergency Alerting System, visit Alertready.ca


Iqaluit Speed Test is Currently Unavailable - December 14

Customers in Iqaluit, NU are advised that Internet speed tests are currently unavailable. We are working to resolve the issue as quickly as possible. 

We apologize for any inconvenience. 


Digital TV Guide and Parental Lock Disruption - December 7

UPDATE: Digital TV menus and parental lock functions have now been restored. 

Some Northwestel Digital TV Customers in Whitehorse, YT, Yellowknife, NT and Fort Nelson, BC are currently experiencing a disruptions to their TV guide and parental lock functions.

Northwestel technicians are currently working to restore these functions as quickly as possible.


Maintenance Notice – Whitehorse, YT (December 3)

Northwestel would like to advise customers in Whitehorse, YT and the surrounding area of scheduled maintenance taking place on Thursday, December 3 after 12:00 am (midnight) local time. Some customers in the Hillcrest and St. Alias Building areas may experience a disruption to cable Internet, TV and cable home phone services while this maintenance is completed. 

We apologize for any inconvenience.


Maintenance Notice – High Level, AB (December 1)

Northwestel would like to advise customers in High Level, AB that an upgrade is scheduled take place overnight, Tuesday, December 1 after 12:00 am (midnight) local time. Customers may experience a disruption to cable television service lasting approximately 60 minutes while this upgrade is completed.

We apologize for any inconvenience.


Maintenance Notice – Iskut, BC (December 1)

Northwestel would like to advise customers in Iskut, BC that maintenance is scheduled take place overnight, Tuesday, December 1 after 12:00 am (midnight) local time. Customers may experience a disruption to local phone service and DSL Internet lasting approximately 60 minutes while this work is completed.

We apologize for any inconvenience.
 


Maintenance Notice - Telegraph Creek, November 24

Northwestel would like to advise the community of Telegraph Creek, BC that a cutover to a new voice switch is scheduled to take place on Thursday, November 24 at 12:00 p.m (noon) local time. 

Customers should expect a disruption to local and long distance calling lasting up to 30 minutes while our technicians complete this upgrade. Internet service will also be impacted for a period of approximately 45 minutes. 

We apologize for any inconvenience.


Northwestel Launches Holiday Toy Drive

Whitehorse, YT – November 17, 2015 – Northwestel announced this morning that the company’s retail centres will be collecting toys this holiday season to support local charitable programs. 

Northwestel has set up donation stations in its retail stores in Whitehorse, Yellowknife, Fort Nelson, BC and High Level, AB, with all toys benefiting local charitable organizations. Anyone wishing to donate a new, unwrapped toy is encouraged to visit a Northwestel Retail Centre before December 18. More information can be found online at nwtel.ca/toydrive.


Maintenance Notice – Iskut, BC (November 13)

Northwestel would like to advise customers in Iskut that maintenance is scheduled take place overnight, Friday, November 13 after 12:00 am (midnight) local time. Customers may experience a disruption to local phone service and DSL Internet lasting approximately 60 minutes while this work is completed. 

We apologize for any inconvenience.
 


Maintenance Notice - Fort Nelson, BC (November 12)

Northwestel would like to advise customers in Fort Nelson that maintenance is scheduled take place overnight, Thursday, November 12 between 01:00 am and 06:00 am PST. 

Some customers may experience a disruption to cable home phone, television and Internet services lasting up to 60 minutes while these improvements are completed. 

We apologize for any inconvenience.
 


Disruption to Cable Internet and Home Phone Services - November 7

UPDATE: Service has now been restored to customers in all affected communities. 

Northwestel Customers in Whitehorse, YT, Yellowknife, Fort Smith and Norman Wells, NT, as well as High Level, AB and Fort Nelson, BC are currently experiencing a disruption to Cable Internet and Cable Home Phone services. This disruption is the result of a server-related issue.

Northwestel technicians are currently working to restore services as quickly as possible.


Maintenance Notice - Sachs Harbour, October 21

Northwestel would like to advise the community of Sachs Harbour, NT that a cutover to a new voice switch is scheduled to take place on Thursday, October 22 at 12:00 p.m (noon) local time. 

Customers should expect a disruption to local and long distance calling lasting approximately 15 minutes while our technicians complete this upgrade. Internet service will also be impacted for a period of approximately 30 minutes. 

We apologize for any inconvenience.
 


Living Life to the Full Comes to Yukon

The Mental Health Association of Yukon is pleased to announce it will soon offer a new mental health program, Living Life to the Full, thanks to funding from the Bell Let’s Talk Community Fund, the Yukon Government, Northwestel, and Yukon’s Community Development Fund.

The Living Life to the Full program provides life skills to manage anxiety, depression, obsessions and eating disorders. It’s a fun and interactive group program that helps people understand their feelings, thoughts, behaviours and how to manage them and will be offered in small groups in Whitehouse and Yukon communities.  Through promotion of the program both within Whitehorse and the territory the Mental Health Association of Yukon will engage in open dialog about these issues and provide tangible benefits to the participants.

“As a company committed to supporting mental health in the North, Northwestel is always looking for opportunities to expand the mental wellness resources available to Northerners,” said Northwestel President and CEO Paul Flaherty. “The Living Life to the Full program is a creative way to help individuals manage mental illness.” 

Learn more >
 


Heads up! Your TV Channels Have Changed.  Here’s Why.

We’re making room for way more sports, way more movies and way more HD TV.

Northwestel Digital TV and Pulse TV subscribers will notice that some of their favourite channels have moved to new numbers. This change paves the way for a fall launch of 99 exciting new channels, including 78 in HD.

In total, 64 Northwestel channels will be relocating. All TV customers will receive information about changes to channel numbers and new channel offerings by mail. You can also download a new Channel Guide and a Channel Number Comparison Chart here.


Microsoft Windows 10 default setting may affect Internet performance

Customers who have upgraded to Microsoft Windows 10 can disable a new feature that may affect Internet performance.

Microsoft Windows Update Delivery Optimization is a default setting that connects your computer to other users on the Internet to distribute upgrades.

To learn more about Windows Update Delivery Optimization, visit Microsoft’s Windows Update Delivery Optimization: FAQ: http://windows.microsoft.com/en-us/windows-10/windows-update-delivery-optimization-faq

Update Delivery Optimization is turned on by default, but there two easy ways to opt out.

Turn off Delivery Optimization:

1.Go to Start, then Settings > Update & security > Windows Update , and then select Advanced options.

2.On the Advanced options page, select Choose how updates are delivered, and then use the toggle to turn Delivery Optimization off. When turned off, you'll still get updates and apps from Windows Update and from the Windows Store.

OR

Metered Connection:

Windows 10 won't automatically download updates or apps if it detects that your PC is using a metered connection. Similarly, Delivery Optimization won’t automatically download or send parts of updates or apps to other PCs on the Internet if it detects that you're using a metered connection.

1.Go to Start, then Settings > Network & Internet > Wi Fi > Advanced options.

2.Use the toggle under Set as metered connection to set your Wi Fi connection as metered.


Celebrate Nunavut Day in Iqaluit with our free family movie afternoon - July 7, 2015

Northwestel is proud to celebrate Nunavut Day in Iqaluit on Thursday, July 9 with a free movie afternoon at the Astro Hill Theatre.

For the second consecutive year, Northwestel will offer screenings of two family-friendly films at the theatre. Admission is free, and includes a popcorn and drink.

Doors open at 12:00 (noon), and the movies will start rolling at 1:00pm. Fans of the minions can check out Despicable Me 2 in Theatre #1, and action fans can join the high-tech heroes in Big Hero 6, showing in Theatre #2.


Maintenance Notice - Paulatuk, June 23, 2015

Northwestel would like to advise the community of Paulatuk, NT that the cutover to a new voice switch is scheduled to take place on Tuesday, June 23 at 12:00 a.m (midnight) MT

Customers should expect an outage to DSL Internet, local calling and long distance of approximately 15 minutes while our technicians complete their work.

We apologize for any inconvenience.


Let’s Celebrate National Aboriginal Day - June 19, 2015

From all of us at Northwestel, I want to wish you a Happy National Aboriginal Day this June 21st.

We are all proud to join in a celebration of Canada’s First Peoples.  We are honoured to share this day with the communities we serve and with our many aboriginal employees and their families.

Northwestel will be officially joining celebrations in Yellowknife on June 20, and Whitehorse on June 21st.  If you live in those communities, we hope to see you there.

This week, and every week, all of us at Northwestel recognize and celebrate the unique heritage, cultures and contributions that our First Nations have made to Canada.

I look forward to continuing to working with our First Nations partners as we continue to build a stronger, more connected North.    

Paul Flaherty
President & CEO