Service and Maintenance Notifications

Maintenance Notice: Whitehorse cable upgrades - May 1-5 2017

From May 1-5, between 12 AM and 6 AM, Northwestel is performing maintenance that may temporarily affect cable TV, internet and home phone services in Whitehorse.  In particular, some cable TV channels may be temporarily disrupted.  This work is being done at night to minimize any disruption to our customers.  Any impact should not last longer than approximately 25 minutes.  The Whitehorse cable upgrades are being done to support important changes in our TV platform and to lay the groundwork for future improvements in internet service.

 

Maintenance Notice: MVFL customers - May 2, 2017

On May 2, between 1 AM and 5 AM, Northwestel is performing overnight maintenance on the Mackenzie Valley Fibre Link (MVFL) which may temporarily affect long distance calling and DSL internet services for customers in Norman Wells, Wrigley, Tulita, Deline, Fort Simpson, and Fort Good Hope.

This work is being done at night to minimize any disruption to our customers and any impact should not last longer than approximately 30 minutes. Local RCMP detachments and emergency services in each affected community have been advised of any potential disruption. We appreciate your patience and apologize for any inconvenience.