Service and Maintenance Notifications

Maintenance Notice: Whitehorse cable upgrades - May 2017

During the month of May, Northwestel is performing maintenance that may temporarily affect cable TV, internet and home phone services in Whitehorse.  In particular, some cable TV channels may be temporarily disrupted.  This work is being done at night to minimize any disruption to our customers.  Any impact should not last longer than approximately 25 minutes.  The Whitehorse cable upgrades are being done to support important changes in our TV platform and to lay the groundwork for future improvements in internet service.


Service notice: Network local and long-distance calling - May 24, 2017 UPDATE

The situation outside of Northwestel’s operating area has been resolved. Telephone and long-distance phone calling services should now be restored.


Service notice: Internet usage notifications - May 11, 2017 UPDATE

A temporary issue was discovered with Northwestel's online internet usage reporting tool which resulted in a small number of Whitehorse cable customers receiving email notifications in error. Some customers in the Granger and Copper Ridge subdivisions may have received a usage alert last week. Any usage related to this issue has been removed from affected customers’ accounts and no additional fees will be charged. This temporary issue was a result of upgrades to our cable system in Whitehorse.