Service and Maintenance Notifications

Informational bulletin: Potential service outage for Mackenzie Delta - June 23, 2017 UPDATE

Northwestel would like to advise that the forest fire burning near Eagle Plains, YT has moved past our remote microwave facility without causing a disruption to services. The potential risk to customers in Tuktoyaktuk, Inuvik, Aklavik, Fort MacPherson and Tsiigehtchic has passed. Northwestel will continue to monitor the situation over the weekend.


Maintenance Notice: Whitehorse cable upgrades - June 2017

During the month of June, Northwestel is performing maintenance that may temporarily affect cable TV, internet and home phone services in Whitehorse.  In particular, some cable TV channels may be temporarily disrupted.  This work is being done at night to minimize any disruption to our customers.  Any impact should not last longer than approximately 25 minutes.  The Whitehorse cable upgrades are being done to support important changes in our TV platform and to lay the groundwork for future improvements in internet service.