Service and Maintenance Notifications

Check here for information on service outages or system maintenance being performed in your area and how it may affect your services. Northwestel appreciates your patience during service interruptions and we apologize for any inconvenience.


Service Outage - Paulatak, NT - November 15, 2017 *UPDATED

DSL service for customers in Paulatak has been restored.

 

Service Outage - Whitehorse, YT - November 15, 2017 *UPDATED

TSN and CTV channels for Northwestel Cable TV customers in Whitehorse have been restored.

 

Scheduled Maintenance - Marsh Lake, YT - November 17, 2017

Please be advised that Northwestel will be performing system upgrades near Marsh Lake on Friday November 17, beginning at approximately 10:00 AM PST. During this scheduled procedure, Internet services for customers in the area will be disrupted. This outage is temporary and should not last longer than 60 minutes.

 

Scheduled Maintenance - Keno, YT - November 21, 2017

Please be advised that Northwestel will be performing system maintenance near Keno / Galena Hill on Tuesday November 21, beginning at approximately 12:00 PM PST. During this scheduled operation, Northwestel customers in the area may experience a disruption to telephone and Internet services. This outage is temporary and should not last longer than 60 minutes.