Service and Maintenance

Disruption to long-distance phone services in satellite served communities

Northwestel customers in satellite served communities are not able to make long-distance phone calls at this time. 

Internet and local phone service are not impacted.

Northwestel technicians are working to restore services as quickly as possible.


Disruption to landline phone services - Hay River, NWT

UPDATE: Service has now been fully restored to all impacted customers.

Northwestel is currently experiencing a disruption impacting landline phone services in Hay River, NWT.

Cellular and Internet services are not impacted.

Northwestel technicians are working to restore services as quickly as possible.


Disruption to long disance service - Carmacks, YT

Northwestel is currently experiencing a disruption impacting long distance service in Carmacks, YT.

Cellular service and local calls from landline phones are not impacted.

Northwestel technicians are working to restore services as quickly as possible.
 


Disruption to long distance, DSL Internet and cellular services - Tuktoyaktuk, NT

Customers in Tuktoyaktuk, NT are currently experiencing a disruption to long distance, cellular, DSL Internet and data services.

Technicians are working to fully restore service as quickly as possible. We apologize for any inconvenience.


Maintenance Notice – Whitehorse and Carcross, September 1

Northwestel would like to advise customers in the Carcross Corner, Whitehorse Copper, Mt. Sima, Kookatsoon, Cowley Lake and Robinson Subdivisions of upcoming scheduled maintenance.

Local and long distance calling, DSL internet and cable TV will be disrupted for up to 90 minutes, starting after 12:01 am on Thursday, September 1. Cable TV will also be impacted in Carcross, YT. 

Customers in the communities of Marsh Lake, Carcross and Tagish may also experience a disruption impacting wireless phone service at this time. 

We apologize for any inconvenience.


Maintenance Notice – Yellowknife, September 1

Northwestel would like to advise customers in Yellowknife, NT of upcoming scheduled maintenance.

Cable home phone customers will experience a disruption impacting local and long distance calling services for up to 20 minutes, starting after 2:00am MST on Thursday, September 1. Cable internet and television will also be disrupted at this time. 

We apologize for any inconvenience.


Maintenance Notice – Whitehorse, August 31

Northwestel would like to advise customers in Whitehorse, YT of upcoming scheduled maintenance.

Cable home phone customers will experience a disruption impacting local and long distance calling services for up to 20 minutes, starting after 2:00am PST on Wednesday, August 31. Cable internet and television will also be disrupted at this time. 

We apologize for any inconvenience.


Disruption to landline phone services - Tuktoyaktuk, Aklavik, Sachs Harbour and Norman Wells, NT

UPDATE: Service has now fully restored to all impacted customers.

Customers in Tuktoyaktuk, Aklavik, Sachs Harbour and Norman Wells, NT are currently experiencing intermittent disruptions impacting local and long distance calling services. Cellular and internet services have not been impacted. 

Emergency services have been notified. Northwestel technicians are working to fully restore services as quickly as possible.
 


Maintenance Notice – Yellowknife, August 26

Northwestel would like to advise customers in Yellowknife, NT of overnight maintenance.

Cellular, internet and data services will be disrupted for approximately 5 minutes, starting after 12:00am (midnight) MST.

We apologize for any inconvenience.
 


Disruption to Cellular Service - Carcross, YT

UPDATE: Wireless service has now been restored to the community of Carcross. 

Northwestel is currently experiencing a disruption impacting wireless services in Carcross, YT.

Calls from landline phones, including landline access to 9-1-1 service, are not impacted.

Northwestel technicians are working to restore services as quickly as possible.


Maintenance Notice – Destruction Bay, YT

Northwestel would like to advise customers in Destruction Bay, YT that maintenance is scheduled take place overnight, Friday, August 19 after 12:00 am (midnight) local time. Customers will experience a disruption to local and long distance phone services lasting approximately 45 minutes while this work is completed.

We apologize for any inconvenience.


Disruption to cellular service - August 16, 2016

UPDATE: Northwestel can confirm that the fibre has been repaired and impacted services have been restored.

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UPDATE: Northwestel partners have implemented an interim solution in Edmonton to restore cellular service to the North.  Technicians have identified the physical fibre cut in Alberta and are working to repair. 

Customers may continue to experience congestion to their telecommunications services, including long distance and some TV channels, until the fibre is fully repaired.  

Northwestel will continue to provide updates as the situation progresses.

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Northwestel is advising cellular customers about disruptions to their service due to a cut to a fibre in Edmonton.   Northern customers may also experience temporary congestion impacting other telecommunications services.  

Northwestel will provide updates as the situation progresses.
 


Maintenance Notice – Good Hope Lake, BC

Northwestel would like to advise customers in Good Hope Lake, BC of maintenance scheduled take place Wednesday, August 10 at 12:00pm (noon) local time.

Customers will experience a disruption to phone services lasting approximately 15 minutes while this upgrade is completed. In addition, DSL Internet customers will experience a disruption lasting up to 30 minutes.

We apologize for any inconvenience.


Disruption to DSL Internet service - Gamètì, NT

Northwestel customers in Gamètì, NT may be experiencing disruptions to their DSL Internet service. 

Technicians are working to fully restore service as quickly as possible. We apologize for any inconvenience.


Maintenance Notice - McBryan Drive, Hay River, NT (August 4 and 5)

Northwestel would like to notify DSL Internet and phone customers living in the McBryan Drive area of Hay River, NT of maintenance in your area. 

Customers will experience an interruption to phone and Internet service on Thursday, August 4 and Friday, August 5 to facilitate utility work in the area.  This maintenance will only impact houses on McBryan Drive between Abby Place and McRorie Road.

We apologize for any inconvenience. 


Maintenance Notice - McBryan Drive, Hay River, NT (August 3)

Northwestel would like to notify DSL Internet and phone customers living in the McBryan Drive area of Hay River, NT of maintenance in your area. 

Customers will experience an interruption to phone and Internet service on Wednesday, August 3 to facilitate utility work in the area.  This maintenance will only impact odd numbered houses on McBryan Drive between Woodland and McRorie.

We apologize for any inconvenience. 


Internet, TV and cellular services in Yukon, Mackenzie Delta, Nunavut, Yellowknife and Northern BC - August 1

UPDATE: Connectivity was restored to the Northwestel network at approximately 4:00 PM PST.

Services have now restored to all impacted customers.

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UPDATE: 2:30pm PST - In addition to the disruptions listed below, which are currently being worked on, Northern BC and Yellowknife customers are also experiencing disruptions with cable home phone and access to some HD channels. Northwestel will provide updates once the situation progresses.

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Northwestel has experienced a cut to its fibre line between Liard Hot Springs and Muncho Lake in Northeastern British Columbia causing disruptions to broadband data, long distance and cellular service in the Yukon, Mackenzie Delta, and Nunavut. Northwestel TV customers throughout the North will also be experiencing disruptions.

Government and emergency services are being notified. Northwestel personnel are working to repair the damaged line as quickly as possible.

Northwestel will provide regular updates as the situation progresses. Any media inquiries should be directed to media@nwtel.ca


Disruption to Television Channels - July 27

Northwestel customers are currently experiencing a disruption affecting some standard definition cable television channels. 

Northwestel technicians are currently working to restore these channels as quickly as possible. 

We apologize for any inconvenience.


Disruption to phone, cellular and DSL Internet - Tuktoyaktuk, NT

Customers in Tuktoyaktuk, NT are currently experiencing a disruption to phone, cellular and DSL Internet services.

Emergency services have been notified. Northwestel technicians are traveling to the community with the goal of fully restoring services as quickly as possible.


Maintenance Notice – CraveTV On Demand

Northwestel would like to advise all CraveTV On Demand customers that maintenance is scheduled take place Wednesday, July 20 after 2:00 a.m. PST. Customers will experience a disruption to CraveTV On Demand service for approximately 60 minutes while this upgrade is completed.

We apologize for any inconvenience.


Maintenance Notice – Sachs Harbour, NWT

Northwestel would like to advise customers in Sachs Harbour, NWT that maintenance is scheduled take place Sunday, July 17 at approximately 5:00 a.m. local time. Customers will experience a disruption to local and long distance phone services, Bell Mobility and DSL Internet services lasting approximately 1 hour while this upgrade is completed.

We apologize for any inconvenience.


Disruption to Television Channels - Northern BC, Yukon and Northwest Territories

Northwestel customers in Northern BC, Yukon and the Northwest Territories are currently experiencing a disruption affecting 3 cable television channels. These channels include:

RDS HD
Spike HD 
Action HD 

Northwestel technicians are currently working to restore these channels as quickly as possible. 

We apologize for any inconvenience.


Disruption to long distance calling, cellular and DSL Internet - Tuktoyaktuk, NT

UPDATE: All impacted services have now been restored to customers in Tukotyaktuk. 

Customers in Tuktoyaktuk, NT are currently experiencing a disruption to long distance calling, cellular and DSL Internet service. Local landline-to-landline phone service in the community has not been impacted. 

Emergency services have been notified. Northwestel technicians are working to fully restore service as quickly as possible. 

We apologize for any inconvenience.


Intermittent disruptions to DSL Internet service - July 13, 2016

UPDATE: Northwestel advises that customers in Gamèti and Lutselk’e​ may still be experiencing disruptions to their DSL Internet service. Service in all other communities has been restored. 

Northwestel customers in Gamèti, Lutselk’e, Trout Lake, Nahanni Butte, Colville Lake, Wekweèti, Ulukhaktok, Paulatuk and Sachs Harbor, NT may be experiencing intermittent disruptions to their DSL Internet service. 

Technicians are working to fully restore service as quickly as possible. We apologize for any inconvenience.


Disruption to Long Distance and Cellular Services

UPDATE: Northwestel advises that the Northern BC fibre line was repaired by 7:00 AM PST Tuesday morning. Long distance phone service, 1-800 calling and wireless service have now been restored to customers.  

Northwestel is experiencing intermittent disruptions impacting long distance phone, 1-800 calling and wireless services in Northern B.C., the Yukon, the NWT and Nunavut.

These intermittent disruptions are the result of a fibre cut in Northern British Columbia.  Northwestel has rerouted traffic along a redundant path, but customers may experience congestion until repairs are complete.

Video and Internet services are not currently impacted.  Local calling from landline phones, including landline access to 9-1-1 services where available, is also not impacted.

Northwestel will provide updates as the situation progresses.

We apologize for any inconvenience.


Maintenance Notice - McBryan Drive, Hay River, NT

Northwestel would like to notify DSL Internet and phone customers living in the McBryan Drive area of Hay River, NT of maintenance in your area. 

Customers will experience sporadic interruptions to phone and Internet service beginning Thursday, July 7 to facilitate utility work in the area.  This maintenance will only impact odd numbered houses between 13-87 McBryan Drive.

We apologize for any inconvenience. 
 


Maintenance Notice – Beaver Creek, YT

Northwestel would like to advise customers in Beaver Creek, YT that maintenance is scheduled take place overnight, Wednesday, July 6 after 12:01 am local time. Customers will experience a disruption to phone services lasting approximately 30 minutes while this upgrade is completed. In addition, DSL Internet customers will experience a disruption lasting up to 45 minutes.

We apologize for any inconvenience.


Disruption to Internet Services - June 24, 2016

UPDATE: Internet services were restored to Northwestel customers in Dawson City, YT on June 24 at approximately 5:30pm local time. 

Northwestel customers in Dawson City, YT are currently experiencing a disruption to Internet services. 

Northwestel technicians are currently working to restore services as quickly as possible.

We apologize for any inconvenience.


Disruption to Local and Long Distance Calling Services - June 16, 2016

Customers in Gameti, NT may be experiencing disruptions to outbound local and long distance calling.  Northwestel technicians are working to restore service as quickly as possible.


Maintenance Notice - Fort Smith, June 16

Northwestel would like to advise customers in Fort Smith, NT that maintenance is scheduled take place Thursday, June 16 after 2:00 am local time. Customers will experience a disruption to cable Internet lasting approximately 20 minutes while this work is completed.

We apologize for any inconvenience.


Maintenance Notice - Digital and Pulse TV Services in Porter Creek

Northwestel would like to advise customers in the Porter Creek area of Whitehorse that maintenance is scheduled take place Wednesday, June 15 after 3:15 pm local time. Customers will experience a disruption to digital and Pulse TV services lasting approximately 20 minutes while this work is completed.

We apologize for any inconvenience.


Disruption to Local and Long Distance Calling Services - June 9, 2016

UPDATE: Local and long distance services were restored to Northwestel customers in Fort Liard, NT on June 9 at approximately 3:00pm local time. 

Customers in Fort Liard, NWT are currently experiencing a disruption to local and long distance services. Cellular phone and DSL Internet services have not been impacted by this disruption.

Northwestel technicians are traveling to the community, however, customers should be prepared to be without service for several hours as repairs are completed.

Emergency services have been notified. In the interim, the RCMP is advising the public to call Yellowknife RCMP directly, for dispatch of services, at 867-669-1111, for any Fort Liard police-related matters.

We apologize for any inconvenience.


Maintenance Notice – Tuktoyaktuk, NT

Northwestel would like to advise customers in Tuktoyaktuk, NT that maintenance is scheduled to take place between June 1 and June 6, 2016. Customers may experience intermittent disruptions to phone and DSL services lasting up to five minutes while the work is completed. 
 
We apologize for any inconvenience.
 


Pulse TV and Digital TV Services, June 1, 2016

Northwestel advises Pulse TV and Digital TV customers in Fort Nelson, BC and Whitehorse, YT that the Emergency Alerting System will undergo a full broadcast test on Wednesday, June 1 at 12:00 AM (midnight). 

This nationally-mandated system is designed to help local emergency authorities warn the public when dangers to life and property require immediate action.

When the test alert occurs, television programming will be interrupted by a red screen with white text reading “EMERGENCY ALERT” and “MESSAGE D’ALERTE” or “ALERTE,” followed by details about the test alert. An eight-second-long tone will be played at the beginning of the message. The alert may last up to 2 minutes,  depending on the content. Real alerts, if and when they are necessary, will follow the same format.

Programming and recordings will be interrupted for the duration of alerts.

For more information about the system, visit Alertready.ca


Maintenance Notice – Iskut, BC

Northwestel would like to advise customers in Iskut, BC that maintenance is scheduled take place overnight, Friday, May 27 after 12:01 am local time. Customers will experience a disruption to phone services lasting approximately 60 minutes while this upgrade is completed. In addition, DSL Internet customers will experience a disruption lasting up to 15 minutes.

We apologize for any inconvenience.


Maintenance Notice – Arviat, Cambridge Bay, Rankin Inlet, NU, Fort Ware BC and Old Crow, YT

Northwestel would like to advise customers in Arviat, Cambridge Bay and Rankin Inlet, NU, Fort Ware BC and Old Crow, YT of upcoming scheduled maintenance.

Internet service will be disrupted for approximately 60 minutes, starting after 11:55pm PST on Wednesday, March 25

We apologize for any inconvenience.


Yellowknife Retail Store Closed for Renovations - May 7 - 10

We're renovating our retail stores to serve you better!

Our location in Yellowknife, NT will be closed May 7 - 10 for renovations. Stores will re-open on May 11 for our regular retail hours.

During this closure, you will be able to contact Northwestel Customer Care at 1-888-423-2333 or chat.nwtel.ca for assistance.

You can also connect with our Retail Centre representatives at the Yellowknife Trade Show on May 7 or 8.

Have a Bell mobility question? Visit your local The Source store, or give Bell a call at 1-866-301-1942.

We look forward to welcoming you to our new and improved retail centres on May 11! 


Disruption to Internet, Cable Home Phone and Pulse TV Services - April 27, 2016

UPDATE: Service has now been restored to all impacted customers. 

Some Northwestel customers are currently experiencing a disruption to Internet, cable home phone and Pulse TV services. 

Technicians are currently working to restore services as quickly as possible. 

Northwestel sincerely apologizes for any inconvenience.


Disruption to DSL Internet and Cable TV Services - April 26, 2016

UPDATE:  Service has now been restored to all impacted television customers in Yellowknife and Fort Smith, NT and High Level AB.  

DSL Internet service has also been restored to affected communities in the Northwest Territories.

Northwestel sincerely apologizes for the inconvenience.
 

Northwestel customers in Norman Wells, Fort Simpson, Wrigley, Fort Liard, Tulita and Deline, NT are currently experiencing a disruption to DSL Internet services. 

Television customers in Yellowknife and Fort Smith, NT and High Level AB are also experiencing a service disruption at this time. 

Northwestel technicians are currently working to restore services as quickly as possible.
 


Maintenance Notice – Destruction Bay, YT (April 21)

Northwestel would like to advise customers in Destruction Bay, YT that maintenance is scheduled take place overnight, Thursday, April 21 after 12:01 am local time. Customers will experience a disruption to phone services lasting approximately 45 minutes while this upgrade is completed. In addition, DSL Internet customers will experience a disruption lasting up to 15 minutes.

We apologize for any inconvenience.


Maintenance Notice – Fort Smith, NT (April 13)

Northwestel would like to advise customers in Fort Smith, NT that an upgrade is scheduled take place overnight, Wednesday, April 13 after 12:00 am (midnight) local time. Customers may experience a disruption to cable television service lasting approximately 60 minutes while this upgrade is completed.

We apologize for any inconvenience.


Disruption to Phone Services - Northern BC, Yukon and Northwest Territories

Northwestel customers in Fort Nelson, Yellowknife and Whitehorse are currently experiencing intermittent disruptions affecting cellular-to-landline calls. In addition, customers may experience degraded long distance calling service. 

Technicians are currently working to restore services as quickly as possible.

We apologize for any inconvenience.


Scheduled Maintenance Notice – Tagish, March 15

Northwestel would like to advise customers in Tagish, YT of upcoming scheduled maintenance.

Local and long distance calling services will be disrupted for approximately 10 minutes, starting after 12:00am PST on Thursday, March 17. In addition, DSL Internet customers will experience a disruption of up to 30 minutes while this work is completed. 

We apologize for any inconvenience.


Scheduled Maintenance - Pulse and Digital TV Customers, March 15 - 18

Northwestel would like to advise digital and Pulse TV customers in Whitehorse, Fort Nelson, Yellowknife and High Level that maintenance is scheduled take place overnight March 15 - 18 between 1:00 and 6:00 am

Customers may experience a disruption to some television channels lasting up to up to 20 minutes while this work is completed. 

We apologize for any inconvenience.


Disruption to Cable Internet and Home Phone Services - Yellowknife (March 12)

UPDATE: Affected services have now been restored.

Northwestel customers in Yellowknife, NT, are currently experiencing a disruption to Cable Internet, Cable Home Phone and Video on Demand services.

Northwestel technicians are currently working to restore services as quickly as possible.


Maintenance Notice – Fort Smith (March 2)

Northwestel would like to advise customers in Fort Smith, NT that an upgrade is scheduled take place overnight, Wednesday, March 2 after 12:00 am (midnight). Customers may experience a disruption to cable television service lasting approximately 60 minutes while this upgrade is completed.

We apologize for any inconvenience.


Maintenance Notice – Cape Dorset, NU

Northwestel would like to advise customers in Cape Dorset of overnight maintenance scheduled take place Monday, February 29 after 11:00 pm local time. Customers may experience a disruption to local and long distance calling lasting approximately 5 minutes while this work is completed.

We apologize for any inconvenience.


Scheduled Maintenance - Pulse and Digital TV Customers, February 23

Northwestel would like to advise digital and Pulse TV customers in Fort Nelson, BC, Yellowknife, YT and High Level, AB, that an upgrade is scheduled take place overnight, Tuesday, February 23 between 1:00 and 5:00 am

Customers will experience a disruption to cable television service lasting up to 75 minutes while this upgrade is completed. Scheduled DVR recordings will be impacted during this maintenance, however recording settings will not be affected. 

We apologize for any inconvenience.


Possible Degradation to Nunavut Long Distance Services

Northwestel would like to advise customers in Nunavut of possible degradation to long distance calls between communities and Iqaluit. 

Northwestel technicians are working to fully restore this service as quickly as possible. 

Further updates will be issued as additional information becomes available.
 


Scheduled Maintenance - Whitehorse Pulse and Digital TV Customers, February 16

Northwestel would like to advise digital and Pulse TV customers in Whitehorse, YT, that an upgrade is scheduled take place overnight, Tuesday, February 16 between 1:00 and 5:00 am PST

Customers will experience a disruption to cable television service lasting up to 75 minutes while this upgrade is completed. Scheduled DVR recordings will be impacted during this maintenance, however recording settings will not be affected. 

We apologize for any inconvenience.


Disruption to Television and Phone Services - Northern BC, Yukon and Northwest Territories, January 27

UPDATE: Affected services have now been restored to all impacted customers.

Northwestel customers in Northern BC, Yukon and the Northwest Territories are currently experiencing a disruption affecting 41 cable television channels and cellular-to-landline calls. In addition, customers may experience degraded long distance and 1-800 calling services. 

Northwestel technicians are currently working to restore services as quickly as possible, and updates will be provided as additional information becomes available.

We apologize for any inconvenience.


Iqaluit Speed Test is Currently Unavailable - January 26

Customers in Iqaluit, NU are advised that Internet speed tests are temporarily unavailable. 

We apologize for any inconvenience. 


Disruption to Northwestel Television Channels - January 22

UPDATE: Services has now been restored to all affected channels.

Northwestel would like to all advise all television customers of a disruption impacting 42 Northwestel TV Channels.

Customers will experience a “one moment please” message when attempting to access these channels. Technicians are working to restore these channels as soon as possible.  

We apologize for any inconvenience.


Disruption to Internet Service - Iqaluit, January 19

UPDATE: Services have now been restored in the Iqaluit area. 

Northwestel customers in Iqaluit, Nunavut are currently experiencing a disruption to their Internet service. 

Technicians are working to restore service as quickly as possible.
 


Pulse TV and Digital TV Services, January 7

Northwestel advises subscribers to its Pulse TV and Digital TV services that the Emergency Alerting System will undergo a test on Thursday, January 7 at 5:00 am PT. 

When the test alert occurs, television programming will be interrupted by an alert reading “"THE BROADCAST STATION OR CABLE SYSTEM HAS ISSUED A REQUIRED WEEKLY TEST FOR THE FOLLOWING COUNTIES/AREAS: Eastern (District), American Samoa; AT 5:00 AM ON JAN 7, 2016. MESSAGE FROM NWTEL."

The alert will last approximately 20 seconds, and will interrupt programming and recordings.

For more information about the Emergency Alerting System, visit Alertready.ca


Disruption to Cable Internet and Cable Home Phone Services - High Level, AB

UPDATE: Services have now been restored in the High Level area. 

Northwestel customers in High Level, AB are experiencing a disruption to Cable Internet and Cable Home Phone services.

Northwestel technicians are currently working to restore services as quickly as possible.


Maintenance Notice - Lower Post, BC

Northwestel would like to advise the community of Lower Post, BC that a cutover to a new voice switch is scheduled to take place on Friday, December 11 at 12:00 p.m (noon) local time. 

Customers should expect an outage to DSL Internet, local calling and long distance of approximately 15 minutes while our technicians complete their work.

We apologize for any inconvenience.


Maintenance Notice - Yellowknife, NT

Northwestel would like to advise customers in Yellowknife's School Draw area of overnight maintenance scheduled take place Friday, December 11 after 12:00 am (midnight) local time. Customers may experience a disruption to cable television service lasting approximately 30 minutes while this work is completed.

We apologize for any inconvenience.


Maintenance Notice – High Level, AB (December 8)

Northwestel would like to advise customers in High Level, AB that an upgrade is scheduled take place overnight, Tuesday, December 8 after 12:00 am (midnight) local time. Customers may experience a disruption to cable television service lasting approximately 60 minutes while this upgrade is completed.

We apologize for any inconvenience.


Maintenance Notice – Whitehorse, YT (December 3)

Northwestel would like to advise customers in Whitehorse, YT and the surrounding area of scheduled maintenance taking place on Thursday, December 3 after 12:00 am (midnight) local time. Some customers in the Hillcrest and St. Alias Building areas may experience a disruption to cable Internet, TV and cable home phone services while this maintenance is completed. 

We apologize for any inconvenience.


Maintenance Notice – High Level, AB (December 1)

Northwestel would like to advise customers in High Level, AB that an upgrade is scheduled take place overnight, Tuesday, December 1 after 12:00 am (midnight) local time. Customers may experience a disruption to cable television service lasting approximately 60 minutes while this upgrade is completed.

We apologize for any inconvenience.


Maintenance Notice – Iskut, BC (December 1)

Northwestel would like to advise customers in Iskut, BC that maintenance is scheduled take place overnight, Tuesday, December 1 after 12:00 am (midnight) local time. Customers may experience a disruption to local phone service and DSL Internet lasting approximately 60 minutes while this work is completed.

We apologize for any inconvenience.


Pulse TV and Digital TV Services, September 16

Northwestel advises subscribers to its Pulse TV and Digital TV services that a new Emergency Alerting System will undergo a full broadcast test on Wednesday, September 16. Testing is scheduled in Fort Nelson, BC at 1:58 pm, and in Whitehorse and Carcross, YT at 3:45 pm.

This nationally-mandated system is designed to help local emergency authorities warn the public when dangers to life and property require immediate action.

When the test alert occurs, television programming will be interrupted by a red screen with white text reading “EMERGENCY ALERT” and “MESSAGE D’ALERTE” or “ALERTE,” followed by details about the test alert. An eight-second-long tone will be played at the beginning of the message. The alert may last up to 60 seconds, depending on the content. Real alerts, if and when they are necessary, will follow the same format.

Programming and recordings will be interrupted for the duration of alerts.

For more information about the system and future scheduled test alerts, visit Alertready.ca


Maintenance Notice – Cambridge Bay, September 16

Northwestel would like to advise customers in Cambridge Bay, NU of upcoming scheduled maintenance.

Long distance and data services will be disrupted for approximately 60 minutes, starting after 2:00am MST on Wednesday, September 16

We apologize for any inconvenience.


Maintenance Notice – Whitehorse, September 16

Northwestel would like to advise customers of overnight scheduled maintenance on Wednesday, September 16, beginning after 2:00 am.

Some customers in Whitehorse may experience disruptions to cable TV, Internet and Cable Home Phone services, lasting up to two hours.  

We apologize for any inconvenience.