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Terms of service

Personal
… These Terms apply to retail residential and business services (“ Northwestel Services ”, “ Services ” or “ Your   … reflected on your next invoice. You may pay your invoice online at https://www.nwtel.ca/ebill  through your bank … more information about the usage associated with common online activities at https://ubbapps.nwtel.ca/cable_usage/ . …

How to stay connected to your Cable Home Phone service during a power outage

Support Article
In General phone » Phone
… a power outage (including access to 911 and emergency services) unless backup power is correctly installed, and the … Home Phone service (including access to 9-1-1 or emergency services) until power is restored. Keep in mind that most … - Power On US/DS: Solid White – Upstream/Downstream Found Online: Solid White - Modem provisioned  Telephone 1: Solid …

Building the best network: How we are responding to recent service disruptions in our operating area

Blog Post
… challenges experienced by Northerners who depend on our services to connect with family and friends, to keep up to … failed, and the backup power could not keep the site online while technicians were being deployed for … It is due to their efforts that our network remained online in most communities and was able to be fully restored …

ᖁᕕᐊᓲᑎᒋᓗᒍ ᓄᓇᕗᑦ ᐅᓪᓗᖓ ᖃᓄᐃᓕᐅᕈᓘᔭᕐᓂᒃᑯᑦ

Blog Post
… may apply according to the terms and conditions of your services agreement with your wireless carrier. Other charges … or contact Bell Mobility at 1-800-667-0123 to setup services.  6.    Prize must be accepted as awarded. Prize may … Contest entry form, or point of sale, television, print or online advertising, the terms and conditions of the Contest …

Ways to pay your bill

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In Accounts and billing
… will be happy to help you. One-time payment options Pay online Log in to your Northwestel account  to make a Visa, Mastercard or American Express payment. Online credit card payments are posted to your account … your payment confirmation number to avoid interruption of services. Pay at a Retail Centre During business hours, you …

Internet Traffic Management Practices (ITMPs)

… ITMP measures on Northwestel retail wireline Internet services. Northwestel’s Internet Traffic Management Practices … of video streaming services and interactive content online.  To ensure all users have the best possible user … equitable Internet experience. Ensuring the best possible online experience   Internet traffic management ensures all …

Northwestel to triple available Internet speeds in 8 NWT satellite communities over the next 2 years, with funding from Canada's Connect to Innovate program

… easier access to distance education resources, e-health services, and online entertainment. And for businesses, it’ll allow them to better connect with their customers online."  – Tammy April, Vice-President of Customer …

Learn more about My Account

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In Accounts and billing
… you are registered, you can do the following in My Account online : A Northwestel online account lets you view and manage your account … on the Register button.  2. Validate your Northwestel services account information. Enter your Account Number, …

How to order Pay Per View events in Norman Wells

Support Article
In On Demand and Pay Per View TV » TV
… Norman Wells residents, who order Pay Per View programming online. If you don't live in Norman Wells, learn how to order … live in Norman Wells, you can order Pay Per View events online. Before you can order a Pay Per View event online, … gives you an overview of On Demand and Pay Per View services. View  the article about About On Demand and Pay Per …

How to order and watch On Demand shows

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In On Demand and Pay Per View TV » TV
… given to it by professional critics who publish reviews online. We don’t rate shows, nor does a high star rating … gives you an overview of On Demand and Pay Per View services. View  the article about About On Demand and Pay Per … If you live in Norman Wells, you order Pay Per View events online, not through your set-top box. Learn how to order P... …

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Northwestel is proud to serve 97 northern communities, each with a rich and unique Indigenous history, culture, and identity. We exist to help ignite the power of these First Nation, Inuit and Métis communities through the very best communications technology and services. We are committed to doing so in true partnership and consultation with Indigenous governments and other northern Indigenous partners in a way that creates shared benefits for people in the North.

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