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Terms of service

Personal
… These Terms apply to retail residential and business services (“ Northwestel Services ”, “ Services ” or “ Your   … to which you subscribe). Your Services may include Internet services (“ Northwestel Internet ”), home phone … us right away and help us remove any liens.   Maintenance, support and repair You agree to allow Northwestel and its …

Customer Service is at the heart of who we are. Meet our incredible team

Blog Post
… Representatives are essential to delivering exceptional support to internal and external business clients. This vital … and delivering timely, accurate support across products, services, and account needs. With a deep understanding of … email, they work diligently to resolve problems related to internet, telephone, and device connectivity – often guiding …

Building the best network: How we are responding to recent service disruptions in our operating area

Blog Post
… challenges experienced by Northerners who depend on our services to connect with family and friends, to keep up to … North Fibre Loop were already in place at the time, most internet customers likely wouldn't have noticed a thing … planned for the near future.  We greatly appreciate the support of our customers and the communities we operate in as …

Northwestel becomes the new telephone service provider in Atlin.

… Northwestel has taken over as the provider of telephone services for the community from previous incumbent, TELUS, to provide local support for residents and businesses. Northwestel is grateful … Our vision is to upgrade Atlin to full fibre-to-the-home Internet so they can get the same fast, unlimited Internet …

Sixty North Unity, Northwestel and Bell Canada announce transformative partnership to advance economic reconciliation

… disparities in accessing high quality telecommunications services. With a focus on sustainable development and … to benefit communities and businesses, including: Doubling Internet speeds to 1 Gbps (gigabits per second) for fibre … beyond the transaction close through ongoing operational support, and as Northwestel’s largest customer. The purchase …

Sky to Home

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… Sky to Home Unlimited internet. Unlimited possibilities. Northwestel is bringing … across the Northwest Territories and Yukon.  With support from the Government of Canada and our partners, we … for residents, businesses, and essential public services like education and healthcare. This project makes …

Annex 2: Supplier Security Requirements

Business
… In relation to such investigations, Supplier shall: 3.5.1 Support and Cooperation. provide an independent, reputable … to off-site storage, which is suitably distanced from the main storage site; (ii) information systems and applications … ensure that its internal network(s) are segregated from Internet facing networks using firewall and VLAN …

Silami

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… Sky to Home Unlimited internet. Unlimited possibilities. Northwestel is bringing … unlimited internet to all 25 communities in Nunavut. With support from the Government of Canada and our partners, we … maximize the use of qualified local and northern services and contractors during the rollout of the Sky to …

Why more businesses are rethinking IT: The shift to fully managed network solutions  

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… combine enterprise-grade technology with ongoing support, monitoring, and expertise.     The DIY fallacy At … managed network solutions   This is where fully managed services, like  Smart Solutions , offer a different path.   … see how Smart Solutions can support your business. Tags: Internet , Business , Community …

Statement from Northwestel President Curtis Shaw on northern telecommunications during the current wildfires

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… is focused on maintaining access to telecommunications services as we support the firefighters, emergency responders and impacted … services in the Beaufort Delta region  There is no Internet traffic flowing over the Mackenzie Valley Fibre Line …

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Northwestel is proud to serve 97 northern communities, each with a rich and unique Indigenous history, culture, and identity. We exist to help ignite the power of these First Nation, Inuit and Métis communities through the very best communications technology and services. We are committed to doing so in true partnership and consultation with Indigenous governments and other northern Indigenous partners in a way that creates shared benefits for people in the North.

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