Service and Maintenance Notifications

Check here for information on service outages or system maintenance being performed in your area and how it may affect your services. 


Service notice: Sun Transit Advisory for satellite-served communities - October 6 - 19, 2019

A sun transit period is expected to occur, October 6 -19, 2019. From approximately 11:55am to 12:35pm PT of each day during this period, customers in our satellite-serviced communities may experience very brief service interruptions or degraded service of no more than a few minutes. Impacted communities include: Paulatuk, Colville Lake, Sachs Harbour, Gamètì, Wrigley, Sambaa K'e, and Wekweètì in NWT; Old Crow, YT; and Fort Ware, BC. Sun transit disruptions occur for several days semi-annually, around the spring and fall equinoxes, when the telecommunications satellite passes directly between Northwestel’s satellite ground stations and the sun.


Service notice: Sun Transit Advisory for Nunavut - October 10 - 15, 2019

A sun transit period is expected to occur, October 10-15, 2019. From approximately 5:40 - 5:59am ET of each day during this period, customers in Nunavut communities may experience very brief service interruptions or degraded service of no more than a few minutes. Sun transit disruptions occur for several days semi-annually, around the spring and fall equinoxes, when the telecommunications satellite passes directly between Northwestel’s satellite ground stations and the sun.


Service Notice: Equipment upgrade in Grise Fiord, NU - October 3 - 10, 2019

*UPDATE* Work has been completed and all impacted services should now be restored.  Thank you for your patience.

Northwestel is upgrading network equipment in Grise Fiord to help with the delivery high-speed Internet and LTE mobility service to local customers.  From October 3 – 10, Bell Mobility customers in Grise Fiord may have limited access to LTE service as a result of this work.  Some Internet-connected point of sale terminals and ATM machines at local businesses may also be impacted.  Local and long distance calling from a landline will still be available and local emergency services have been notified.