Service and Maintenance Notifications

Check here for information on service outages or system maintenance being performed in your area and how it may affect your services. 

Whitehorse Internet and TV disruption - February 15, 2020

Some customers in Whitehorse are currently experiencing a disruption to home Internet, TV and phone service.  Northwestel technicians are working to identify and resolve the issue.  

Service notice: Sun Transit Advisory – February 22 – March 6, 2020

A sun transit period is expected to occur from February 22 to March 6, 2020.

Between 11:00 AM and 12:00 PM of each day during this period, customers in our satellite-serviced communities may experience very brief service interruptions or degraded service of no more than a few minutes.

Sun transit disruptions occur for several days semi-annually, around the spring and fall equinoxes, when the telecommunications satellite passes directly between Northwestel’s satellite ground stations and the sun. 

Radio frequency noise from the sun is stronger than the desired signal from the satellite resulting in a brief service interruption.