Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - parts of Yukon & Atlin, BC - see more details
Week of May 18, for up to 30 minutes between 11:45 pm and 3 am
Locations: Beaver Creek, Burwash Landing, Carcross, Carmacks, Destruction Bay, Faro, Haines Junction, Marsh Lake, Judas Creek, Keno, Mayo, Pelly Crossing, Stewart Crossing, Ross River, Swift River, Tagish, Teslin, Whitehorse, YT & Atlin, BC
Expected duration: Up to 30 minutes
Timeframe: 11:45 p.m. - 3 a.m.
Target date: Wednesday, May 20 - Thursday, May 21
Services impacted: DSL & Fibre internet
Planned network maintenance - Sambaa K'e & Gameti, NWT
Week of May 18, between 11:45 pm - 1:45 am, for up to 10 minutes
Expected duration: 10 minutes
Timeframe: 11:45 p.m. - 1:45 a.m.
Target date: Thursday, May 21 - Friday, May 22
Services impacted: Internet
Planned network maintenance - Yellowknife, NWT
Week of May 18, between 1 am and 230 am, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 1 a.m. - 2:30 a.m.
Target date: Wednesday, May 19
Services impacted: Cable internet, Digital/Pulse TV, Northwestel TV Plus, and cable home phone. For cable home phone customers, this may impact your ability to call emergency services.
Planned network maintenance - Colville Lake & Wekweeti, NWT
Week of May 18, between 11:45 pm - 1:45 am, for up to 10 minutes
Expected duration: 10 minutes
Timeframe: 11:45 p.m. - 1:45 a.m.
Target date: Tuesday, May 19 - Wednesday, May 20
Services impacted: Internet
DSL internet and cellular services disruption in Cambridge Bay, NU
DSL internet and cellular services are currently unavailable in Cambridge Bay. Technicians are investigating and working to resolve this issue as soon as possible.
We’re aware of an issue impacting DSL internet and cellular services in Cambridge Bay, NU.
We are working as quickly as possible to investigate and resolve this issue. Thank you for your patience.
Planned network maintenance - Whitehorse, YT (Copper Ridge)
Week of May 18, between 10 am - 1 pm, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 10 a.m. - 1 p.m.
Target date: Tuesday, May 19 - Thursday, May 21
Services impacted: Internet, Digital and Pulse TV, Northwestel TV Plus, cable home phone. For customers with cable home phone, this will impact your ability to call 911.
