Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Emergency network maintenance - Whitehorse, YT (North side - Takhini River Rd/Hotsprings area)
Week of April 13, between 12 am - 2 am, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Tuesday, April 14
Services impacted: Fibre internet, Northwestel TV Plus, home phone, and cellular service.
Expected duration: Up to 10 minutes
Timeframe & date: 3 a.m. - 5 a.m. on Tuesday, April 14
Timeframe & date: 12 a.m. - 3 a.m. on Friday, April 17
Services impacted: Home phone and long distance calling.
Planned network maintenance - Beaver Creek, YT
Week of April 13, for up to 5 minutes between 12 am and 3 am
Expected duration: Up to 5 minutes
Timeframe: 12 am - 3 am
Target date: Tuesday, April 14
Services impacted: Home phone and long distance. Cellular calling will not be impacted.
Planned network maintenance - Fort Resolution, NWT.
Week of April 13, for up to 5 minutes between 1 am and 4 am
Expected duration: Up to 5 minutes
Timeframe: 1 am - 4 am
Target date: Monday, April 13
Services impacted: Home phone and long distance. Cellular calling will not be impacted.
