Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Yellowknife, NWT
Week of Sept 8, for up to 90 minutes, specific locations only
Expected duration: Up to 90 minutes
Target date: Thursday, September 11
Services impacted: Cable internet, TV, and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911.
Locations and times:
5403 Franklin Ave (Northern United Place) from 8:30 a.m. to 11:00 a.m.
99 Taltheilei Drive from 11:00 a.m. to 12:30 p.m.
Planned network maintenance - Yellowknife, NWT
Week of Sept 8, between 12 am - 5 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 12 a.m. - 5 a.m.
Target date: Wednesday, September 11
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Carcross, Tagish, and Judas Creek, YT
Week of Sept 8, for up to 20 minutes between 12 a.m. and 1 a.m.
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 1 a.m.
Target date: Thursday, September 11
Services impacted: Internet, TV, Phone. For customers with cable home phone, this may impact the ability to call 911.
Planned network maintenance - Inuvik, Aklavik, Fort McPherson, Tuktoyaktuk, and Tsiigehtchic, NWT
Week of Sept 8, between 1 am - 2 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 1 a.m. - 2 a.m.
Target date: Thursday, September 11
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Fort Liard & Nahanni Butte, NWT
Week of Sept 8, between 1am - 3am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 1 a.m. - 3 a.m.
Target date: Wednesday, September 10
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Whitehorse, YT
Week of Sept 8, between 12 am - 4 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 12 a.m. - 4 a.m.
Target date: Wednesday, September 10
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Fort Nelson, Lower Post, Toad River, Blueberry, Wonowon, Muncho Lake, and Bougie Creek BC
Week of Sept 8, between 12am - 2am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Wednesday, September 10
Services impacted: Internet and Northwestel TV Plus
