Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Dease Lake, Telegraph Creek, Iskut, and Good Hope Lake, BC
Week of Sept 29, between 12 am and 4 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 12 am - 4 am
Target date: Thursday, October 2
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Watson Lake and Dawson City, YT
Week of Sept 29, between 12 am and 4 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 12 am - 4 am
Target date: Thursday, October 2
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Whitehorse, YT
Week of Sept 29, between 12 am - 4 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 4 a.m.
Target date: Thursday, October 2
Services impacted: Home phone. This may impact your ability to dial 911.
Planned network maintenance - Lower Post, BC
October 2, between 12 am and 6 am, for up to 120 minutes
Expected duration: 120 minutes
Timeframe: 12 am - 6 am
Target date: Thursday, October 2
Services impacted: Internet, Phone. For home phone customers, this may impact your ability to dial 911.
Canada Post service disruptions - there may be delays in receiving your Northwestel bill
Due to service disruptions at Canada Post, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing
Due to service disruptions at Canada Post, there may be delays in receiving your bill on time. To ensure you continue to receive your Northwestel bill, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing. If you have any questions or require assistance, please contact us at 1-888-423-2333.
Planned network maintenance - Inuvik, Aklavik, Fort McPherson, Tuktoyaktuk, and Tsiigehtchic, NWT
Week of Sept 29, between 1 am - 2 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 1 a.m. - 2 a.m.
Target date: Wednesday, October 1
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Northwestel Webmail
Week of Sept 29, for up to 10 minutes between 8:30 pm and 9:30 pm YST
Expected duration: Up to 10 minutes
Timeframe: 8:30 pm - 9:30 pm YST
Target date: Monday, September 29
Services impacted: Webmail
Planned network maintenance - Yellowknife, NWT
Week of Sept 22, between 6 am - 8 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 6 a.m. - 8 a.m.
Target date: Thursday, September 18
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
