Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Lutsel K'e, NWT
Week of March 2, between 12 am - 3am, for up to 20 minutes
Expected duration: 20 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Monday, March 2
Services impacted: Internet, long-distance, and cellular calling.
Service disruption - Marwell Industrial area of Whitehorse, YT
We're aware of an issue impacting internet, TV and cable phone services for some customers in the Marwell Industrial area of Whitehorse, YT. Technicians are currently investigating the issue.
Update: This issue has been resolved. Thank you for your patience.
We're aware of an issue impacting internet, TV and cable phone services for some customers in the Marwell Industrial area of Whitehorse, YT. Technicians are currently investigating the issue. Thank you for your patience.
Emergency network maintenance - Iqaluit, NU
Week of Feb 23, between 12:30 am - 2:30 am, for up to 25 minutes
Expected duration: Up to 25 minutes
Timeframe: 12:30 am - 2:30 am
Target date: Wednesday, Feb 26
Services impacted: Long-distance and cellular calling. This may impact the ability to call emergency services.
Planned network maintenance - Pond Inlet, NU
Week of Feb 23, between 12 am - 2 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Thursday, Feb 26
Services impacted: Long distance calling. Local calling will not be impacted.
Planned network maintenance - Qikiqtarjuaq, NU
Week of Feb 23, between 11 pm and 2 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 11 p.m. - 2 a.m.
Target date: Wednesday, Feb 25 to Thursday, Feb 26
Services impacted: Local and long-distance calling. This may impact your ability to call emergency services.
Planned network maintenance - Northwestel Webmail
Week of Feb 23, between 12 am - 4 am YST, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 12 a.m. - 4 a.m. YST
Target date: Wednesday, Feb 25
Services impacted: Webmail
Planned network maintenance - Kwadacha, BC
Week of Feb 23, between 11 pm - 2 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 11 p.m. to 2 a.m.
Target date: Monday, Feb 23 to Tuesday, Feb 24
Services impacted: Internet and home phone
