Physical and motor skills

Tools that help control your devices, computer, TV, or phone.

Internet

Northwestel Trial Period for TV and internet
New customers with self-identified accessibility needs or who have a person in their household with accessibility needs are eligible to trial Northwestel’s TV and internet service for up to 30 days and cancel the service afterwards if the service does not meet their needs.

TV

AMI-audio
AMI-audio is an accessible television channel and streaming service in which spoken word versions of articles from newspapers and magazines make local, national and international news accessible to Canadians who are blind, partially sighted, or are otherwise print restricted. AMI-audio broadcasts original programs and described audio presentations of top movies and TV shows. AMI-audio is available online or on Northwestel TV, channel 974.

Espial follow me TV app
The Espial follow me TV app allows you to manage your HD PVR, search the guide and watch content right on your tablet or smartphone. The app can be more user friendly than a remote control, with more graphical interface.

Get the app on the Google Play store
Get the app at the Apple store

Favourites list
Make a list to quickly and easily access your favourite channels. Lists are stored in the Favourites menu.

To add an item, select it and press INFO, then choose add item to favourites.
To delete a single item, select it and press INFO. Choose remove from favourites or press CLEAR on the remote control.
To watch a show, go to the main menu, touch the left arrow once, then scroll through Favourites with the up and down arrows on your remote. Select and watch by pressing OK.

Voice guidance
Navigate the menu with the ability to hear the on-screen text and options spoken aloud.

Closed captioning
Read along with your favourite TV programs, movies and special events. Closed captioning provides visual text of a program’s audio as it is heard.

System sound effects
System sound effects allow users to set the volume level of the media player sound effects, including turning them off completely.

Home phone

Send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number, including mobile or pager numbers.

Call return
See the last number to call your home and have the option to call it.

Call display
See the number of the caller before you answer the phone.

Three-way calling
Speak with two other people in different locations at the same time.

Directory assistance 411
Customers can call directory assistance with TTY or IP Relay assistance at no charge. They are also able to access directory assistance online [https://www.canada411.ca]

Phone Books
Customers can request a phone book by mail by contacting our customer care department at 1 888 423-2333

Customer service

Billing
Northwestel provides alternate formats for monthly bills, contracts and related documents. Examples of alternate formats include: paper-free (email), printed hard copy, braille and large print. Ask us about alternate documents Contact us.

Phone

You can call us at 1 888 423 2333 we are open from Monday to Friday 6 am – 7 pm PST to discuss support and services you require.

IP relay

Northwestel customer service is available to help you via IP Relay any TV service requests or issues you have.

Use IP relay at https://iprelay.ca