Vision

Accessibility services for those with differing vision abilities

Internet

Northwestel Trial Period for TV and internet
New customers with self-identified accessibility needs or who have a person in their household with accessibility needs are eligible to trial Northwestel’s TV and internet service for up to 30 days and cancel the service afterwards if the service does not meet their needs.

TV

Descriptive video service
Descriptive video service (DVS) provides a narrated description of a TV program’s main visual elements, such as settings, costumes, actions, and on-screen text. DVS describes actions not otherwise discussed in the conversation. It can be turned on and off for programming that includes it. Access it through the INFO button on the Pulse remote.

AMI-tv
AMI-tv is a television network that broadcasts open format described video and closed captioning for Canadians who are blind or partially sighted. It is included in Northwestel programming on channel 972 and is also available online.

AMI-audio
AMI-audio is an accessible television channel and streaming service in which spoken word versions of articles from newspapers and magazines make local, national and international news accessible to Canadians who are blind, partially sighted or are otherwise print restricted. AMI-audio broadcasts original programs and described audio presentations of top movies and TV shows. AMI-audio is available online or on Northwestel TV, channel 974.

System sound effects
System sound effects allow users to set the volume level of the media player sound effects, including turning them off completely.

Voice guidance
Navigate the menu with the ability to hear the on-screen text and options spoken aloud.

Home phone

Call Waiting
Beeping will let you know there is a second call coming in. Allows you to take calls while you are already on the phone.

Call return
Get the last number that called your home and have the option to call it back.

Directory assistance 411
Customers can call directory assistance with TTY or IP Relay assistance at no charge. They are also able to access directory assistance online

Customer service

Billing
Northwestel provides alternate formats for monthly bills, contracts and related documents. Examples of alternate formats include: paper-free (email), printed hard copy, braille and large print. Ask us about alternate documents. Contact us

Phone
You can call us at 1 888 423 2333 we are open from Monday to Friday 6 am – 7 pm PST to discuss support and services you require.

IP relay
Northwestel customer service is available to help you via IP Relay any service requests or issues you have.