Phone add-ons
Next, browse the phone add-ons to customize your service. They are available once you’ve submitted your phone request. Our customer service team will walk you through getting the ones you want.
Calling features
Expand your phone service with calling features. Talk to our customer service representative about Features Plus, when you order more than one qualifying feature you can pay less depending on the number of features you get.
Voicemail*
Receive voicemail messages from your missed calls.
Enhanced voice mail
Get extra features with your standard voice mail. Get distribution lists, save more messages for longer and much more. For more information, ask the customer service team when your request is being processed.
Variable call forwarding
Choose where you want your calls forwarded – depending on where you will be.
Fixed call forwarding
Choose when incoming calls get forwarded to your fixed number.
Call return
Find out the last number that called you and call back, or let you know when a line is no longer busy
Call screen
Block incoming calls from the sources you don’t want.
Call waiting
Know if someone is trying to reach you when you are already on the phone. Then you can choose to accept or ignore the incoming call.
Call waiting ID
Order with Call display and Call waiting to see the phone number of who is trying to reach you when you are already on the phone.
Call display
See who is calling you before you pick up.
Smart ring
Add a second number to your phone line with a different ringtone. Great for busy households or families that share a single phone.
3-way calling
You can’t all be in the same place at the same time? This feature lets you set up a call with 2 other people.
Long distance plans
For northerners who frequently call long distance Add a long-distance plan to your Home Phone service and stay connected to Toronto, Tokyo or Toledo. For more information, ask the customer service team about these plans when your request is being processed.
Cable home phone flat-rate
$1.00/month
24-7 U.S. and Canada-wide calling for only 13¢ a minute.
*available only in Whitehorse, Yellowknife in Fort Nelson. Additional fees may apply when calling long distance using different payment methods and assisted services on top of the per minute charge.
|
Call Type |
Rate |
|
Directory Assistance (411) |
$3.50 |
|
Automated Calling Card Surcharge* |
$3.00 |
|
Operator Assisted Calling Card Surcharge |
$5.25 |
|
Local Calling Card Calls from Payphones |
$1.00 |
|
Sent Paid |
$7.75 |
|
Third Number |
$7.75 |
|
Station Operator Assisted, Collect |
$6.50 |
|
Station Operator Assisted, Other |
$6.50 |
|
Credit Card |
$8.99 |
|
Person to Person Calling card |
$9.75 |
|
Person to Person Sent Paid (charged to calling party) |
$9.75 |
|
Person to Person Third Number |
$9.75 |
*In order to qualify for these surcharges, calling cards must be to and/or from Northwestel’s calling area. If the calling card call is neither to or from Northwestel’s calling area (example: Calgary to Edmonton), these surcharge rates do not apply, but are determined by the other carrier at the customer’s current location.
Long Distance calls to Mexico are subject to an additional $2.50 per transaction.
Freedom Unlimited
$27.95/month
The plan includes unlimited long-distance minutes for direct dialed calls within Canada and the US.
Additional fees may apply when calling long distance using different payment methods and assisted services on top of the per minute charge.
|
Call Type |
Rate |
|
Directory Assistance (411) |
$3.50 |
|
Automated Calling Card Surcharge* |
$2.50 |
|
Operator Assisted Calling Card Surcharge |
$5.25 |
|
Local Calling Card Calls from Payphones |
$1.00 |
|
Sent Paid |
$7.75 |
|
Third Number |
$7.75 |
|
Station Operator Assisted, Collect |
$6.50 |
|
Station Operator Assisted, Other |
$6.50 |
|
Credit Card |
$8.99 |
|
Person to Person Calling card |
$9.75 |
|
Person to Person Sent Paid (charged to calling party) |
$9.75 |
|
Person to Person Third Number |
$9.75 |
*In order to qualify for these surcharges, calling cards must be to and/or from Northwestel’s calling area. If the calling card call is neither to or from Northwestel’s calling area (example: Calgary to Edmonton), these surcharge rates do not apply, but are determined by the other carrier at the customer’s current location.
Long Distance calls to Mexico are subject to an additional $2.50 per transaction.
Freedom after hours
$4.95/month
Call Canada-wide between 6pm and 8am and on weekends for $4.95/month. Canada-wide calls during weekday day-time hours are the regular rate and evenings and weekends are 13¢ a minute. Calls to the USA are 53¢/minute.
Additional fees may apply when calling long distance using different payment methods and assisted services on top of the per minute charge.
|
Call Type |
Rate |
|
Directory Assistance (411) |
$3.50 |
|
Automated Calling Card Surcharge* |
$3.00 |
|
Operator Assisted Calling Card Surcharge |
$5.25 |
|
Local Calling Card Calls from Payphones |
$1.00 |
|
Sent Paid |
$7.75 |
|
Third Number |
$7.75 |
|
Station Operator Assisted, Collect |
$6.50 |
|
Station Operator Assisted, Other |
$6.50 |
|
Credit Card |
$8.99 |
|
Person to Person Calling card |
$9.75 |
|
Person to Person Sent Paid (charged to calling party) |
$9.75 |
|
Person to Person Third Number |
$9.75 |
*In order to qualify for these surcharges, calling cards must be to and/or from Northwestel’s calling area. If the calling card call is neither to or from Northwestel’s calling area (example: Calgary to Edmonton), these surcharge rates do not apply, but are determined by the other carrier at the customer’s current location.
Long Distance calls to Mexico are subject to an additional $2.50 per transaction.
Canada Unlimited
$6.00/month
24-7 unlimited long-distance calling within Canada. Call the U.S. for 13¢ a minute.
*available only in Nunavut. Additional fees may apply when calling long distance using different payment methods and assisted services on top of the per minute charge.
|
Call Type |
Rate |
|
Directory Assistance (411) |
$3.50 |
|
Automated Calling Card Surcharge* |
$2.50 |
|
Operator Assisted Calling Card Surcharge |
$5.25 |
|
Local Calling Card Calls from Payphones |
$1.00 |
|
Sent Paid |
$7.75 |
|
Third Number |
$7.75 |
|
Station Operator Assisted, Collect |
$6.50 |
|
Station Operator Assisted, Other |
$6.50 |
|
Credit Card |
$8.99 |
|
Person to Person Calling card |
$9.75 |
|
Person to Person Sent Paid (charged to calling party) |
$9.75 |
|
Person to Person Third Number |
$9.75 |
*In order to qualify for these surcharges, calling cards must be to and/or from Northwestel’s calling area. If the calling card call is neither to or from Northwestel’s calling area (example: Calgary to Edmonton), these surcharge rates do not apply, but are determined by the other carrier at the customer’s current location.
Long Distance calls to Mexico are subject to an additional $2.50 per transaction.
Freedom World
$7.00/month
Call anywhere in the world, anytime, at a reduced rate. You’ll get one of our lowest rates on calls within Canada and the U.S during evenings and weekends. Canada daytime rates are 20¢ a minute, and evenings and weekends are 14¢ a minute. Calling the USA is 29¢ a minute.
Additional fees may apply when calling long distance using different payment methods and assisted services on top of the per minute charge.
|
Call Type |
Rate |
|
Directory Assistance (411) |
$3.50 |
|
Automated Calling Card Surcharge* |
$2.50 |
|
Operator Assisted Calling Card Surcharge |
$5.25 |
|
Local Calling Card Calls from Payphones |
$1.00 |
|
Sent Paid |
$7.75 |
|
Third Number |
$7.75 |
|
Station Operator Assisted, Collect |
$6.50 |
|
Station Operator Assisted, Other |
$6.50 |
|
Credit Card |
$8.99 |
|
Person to Person Calling card |
$9.75 |
|
Person to Person Sent Paid (charged to calling party) |
$9.75 |
|
Person to Person Third Number |
$9.75 |
*In order to qualify for these surcharges, calling cards must be to and/or from Northwestel’s calling area. If the calling card call is neither to or from Northwestel’s calling area (example: Calgary to Edmonton), these surcharge rates do not apply, but are determined by the other carrier at the customer’s current location.
Long Distance calls to Mexico are subject to an additional $2.50 per transaction.
Freedom Now
$8.95/month
Call anytime within Canada and the U.S. for 14¢ a minute and get reduced rates on world-wide calls.
Additional fees may apply when calling long distance using different payment methods and assisted services on top of the per minute charge.
|
Call Type |
Rate |
|
Directory Assistance (411) |
$3.50 |
|
Automated Calling Card Surcharge* |
$2.50 |
|
Operator Assisted Calling Card Surcharge |
$5.25 |
|
Local Calling Card Calls from Payphones |
$1.00 |
|
Sent Paid |
$7.75 |
|
Third Number |
$7.75 |
|
Station Operator Assisted, Collect |
$6.50 |
|
Station Operator Assisted, Other |
$6.50 |
|
Credit Card |
$8.99 |
|
Person to Person Calling card |
$9.75 |
|
Person to Person Sent Paid (charged to calling party) |
$9.75 |
|
Person to Person Third Number |
$9.75 |
*In order to qualify for these surcharges, calling cards must be to and/or from Northwestel’s calling area. If the calling card call is neither to or from Northwestel’s calling area (example: Calgary to Edmonton), these surcharge rates do not apply, but are determined by the other carrier at the customer’s current location.
Long Distance calls to Mexico are subject to an additional $2.50 per transaction.
Freedom 400
$24.95/month
400 minutes of call-time anytime within Canada or the U.S. Calls over 400 minutes are 13¢ a minute.
Additional fees may apply when calling long distance using different payment methods and assisted services on top of the per minute charge.
|
Call Type |
Rate |
|
Directory Assistance (411) |
$3.50 |
|
Automated Calling Card Surcharge* |
$2.50 |
|
Operator Assisted Calling Card Surcharge |
$5.25 |
|
Local Calling Card Calls from Payphones |
$1.00 |
|
Sent Paid |
$7.75 |
|
Third Number |
$7.75 |
|
Station Operator Assisted, Collect |
$6.50 |
|
Station Operator Assisted, Other |
$6.50 |
|
Credit Card |
$8.99 |
|
Person to Person Calling card |
$9.75 |
|
Person to Person Sent Paid (charged to calling party) |
$9.75 |
|
Person to Person Third Number |
$9.75 |
* In order to qualify for these surcharges, calling cards must be to and/or from Northwestel’s calling area. If the calling card call is neither to or from Northwestel’s calling area (example: Calgary to Edmonton), these surcharge rates do not apply, but are determined by the other carrier at the customer’s current location.
Long Distance calls to Mexico are subject to an additional $2.50 per transaction.
Cable home phone unlimited
$21.95/month
Unlimited U.S and Canada-wide calling, anytime.
*available only in Whitehorse, Marsh Lake Yellowknife and Fort Nelson.
Additional fees may apply when calling long distance using different payment methods and assisted services on top of the per minute charge.
|
Call Type |
Rate |
|
Directory Assistance (411) |
$3.50 |
|
Automated Calling Card Surcharge* |
$2.50 |
|
Operator Assisted Calling Card Surcharge |
$5.25 |
|
Local Calling Card Calls from Payphones |
$1.00 |
|
Sent Paid |
$7.75 |
|
Third Number |
$7.75 |
|
Station Operator Assisted, Collect |
$6.50 |
|
Station Operator Assisted, Other |
$6.50 |
|
Credit Card |
$8.99 |
|
Person to Person Calling card |
$9.75 |
|
Person to Person Sent Paid (charged to calling party) |
$9.75 |
|
Person to Person Third Number |
$9.75 |
*In order to qualify for these surcharges, calling cards must be to and/or from Northwestel’s calling area. If the calling card call is neither to or from Northwestel’s calling area (example: Calgary to Edmonton), these surcharge rates do not apply, but are determined by the other carrier at the customer’s current location.
Long Distance calls to Mexico are subject to an additional $2.50 per transaction.
Calling cards
Once you’ve chosen a long-distance plan, order a calling card from your customer service representative to get your long-distance plan rates when traveling anywhere in North America. Calling cards are free to order and you can request extras for your family.
Long distance rates
Our standard rates will help you stay in touch regardless of how often you call. For even lower rates suited to higher frequency calling, check out our wide range of long-distance plans.
Local area closer than 64 km
Daytime rate $0.47/min
Daytime rate
Mon – Fri 8am-6pm
Evening & Weekends Rate $0.31/min (35% less than our daytime rate)
Mon – Fri 6pm – 11pm
Sat & Sun 8am – 11pm
Nighttime calling $0.19/min (60% less than our daytime rate)
Every day 11pm – 8am
Local area farther than 65km
$0.66/min
Daytime rate
Mon – Fri 8am-6pm
Evening & Weekends Rate $0.43/min (35% less than our daytime rate)
Mon – Fri 6pm – 11pm
Sat & Sun 8am – 11pm
Night time calling $0.26/min(60% less than our daytime rate)
Every day 11pm – 8am
Canada-wide
$0.82/min
Daytime rate
Mon – Fri 8am-6pm
Evening & Weekends Rate $0.53/min (35% less than our daytime rate)
Sat & Sun 8am – 11pm
Night time calling $0.33/min (60% less than our daytime rate)
Every day 11pm – 8am
USA
$0.99/min
Daytime rate
Mon – Fri 8am-6pm
Evening & Weekends Rate $0.64/min (35% less than our daytime rate)
Sat & Sun 8am – 11pm
Night rate $0.40/min (60% less than our daytime rate)
Every day 11pm – 8am
Schedule of other charges
Additional fees may apply when calling long distance using different payment methods and assisted services on top of the per minute charge.
|
Call Type |
Rate |
|
Directory Assistance (411) |
$3.50 |
|
Automated Calling Card Surcharge* |
$3.00 |
|
Operator Assisted Calling Card Surcharge |
$5.25 |
|
Local Calling Card Calls from Payphones |
$1.00 |
|
Sent Paid |
$7.75 |
|
Third Number |
$7.75 |
|
Station Operator Assisted, Collect |
$6.50 |
|
Station Operator Assisted, Other |
$6.50 |
|
Credit Card |
$8.99 |
|
Person to Person Calling card |
$9.75 |
|
Person to Person Sent Paid (charged to calling party) |
$9.75 |
|
Person to Person Third Number |
$9.75 |
*In order to qualify for these surcharges, calling cards must be to and/or from Northwestel’s calling area. If the calling card call is neither to or from Northwestel’s calling area (example: Calgary to Edmonton), these surcharge rates do not apply, but are determined by the other carrier at the customer’s current location.
Long Distance calls to Mexico are subject to an additional $2.50 per transaction.
