We exist to connect the communities we serve.

Our strength lies in our northern communities. That’s why we joined the Connecting Families program so that eligible low-income families and seniors can access the Internet.

“We're driven by a vision of a highly connected North where every Northern Canadian family can prosper and thrive.” - Curtis Shaw, President of Northwestel

Connecting Families Internet Plans

Connecting Families 15

Monthly usage 300 GB

$10.00 / month

Download speeds up to 15 Mbps
Upload speeds up to 1 Mbps
No installation fees
Northwestel Wi-Fi rental included
300 GB of usage
$1.00 fee per GB overage

More details

Connecting Families 50

Monthly usage 400 GB

$20.00 / month

Download speeds up to 50 Mbps
Upload speeds up to 10 Mbps
No installation fees
Northwestel Wi-Fi rental included
400 GB of usage
$1.00 fee per GB overage

More details

To sign up for the Connecting Families program please submit your information, including the pin and postal code you received in your letter below.

Contact Set

First Name *

Last Name *

Email *

Phone Number *

Address *

City/Town *

Postal Code *

Please enter the Postal Code as it appears on your form. You can find it in the top left of the letter you received.

Community selection *

Yukon

Northwest Territories

Northern BC

Northern Alberta

Pin Number *

Please enter your Pin Number. You can find it in the top right of the letter you received.

Pin number location

Are you a current NorthwesTel customer *

Yes

Customer account number - Optional

Please type in your customer account number.
You can find this on your bill.

Customer Number Location

Looking for more information?

Am I eligible?

This program is available to individuals who receive the maximum Canada Child Benefit (CCB) and individuals who receive the maximum Guaranteed Income Supplement (GIS).

How can I sign up?

Eligible households must receive a letter from the Government of Canada. Northwestel does not qualify customers for this benefit. This letter will contain an pin code that they will need in order to sign up on the online portal. They can also call Innovation, Science and Economic Development Canada at 1-800-328-6189 (voice); 1-866-694-6189 (TTY) for support with registering. The pin code will be valid for the entire duration of the Connecting Families initiative if the household remains eligible.

What do I do if I didn’t receive a letter?

Go to the Innovation, Science, and Economic Development government website and to contact.

Where is this program available?

Each Internet plan is available depending on the infrastructure available in your area. To find out what is available near your home, please visit our website www.nwtel.ca, select your community, and view Internet options. Or you can call our friendly team at 1-888-423-2333

Is this program available in satellite communities?

At this time there is no Connecting Families program for satellite Internet.

Can I get more GB added to my DSL plan?

Yes if you require more Internet usage you can purchase usage blocks. You can add those to your plan by speaking to our customer service representatives at 1-888-423-2333.

How long can I be on the Connecting Families Program?

Eligible individuals may be re-assessed every 12 months.
Individuals are eligible as long as their PIN is valid.

How long is this program available?

The Connecting Northern Families program will be available for as long as Northwestel is registered with the Government of Canada for the Connecting Families Initiative.

What do I need to apply?

In order to put in a request for Connecting Northern Families Internet you need to be an eligible individual receiving the maximum amount for Canada Child Benefit (CCB) OR Guaranteed Income Supplement (GIS) and have letter from the government that contains a pin to apply. Visit the Government of Canada website for more information.

How do I apply?

Once you have received your letter that contains your PIN you can go to the form and apply. Apply here.