Northwestel announces immediate relief on customer Internet usage
March 23, 2020
Whitehorse, YT – Every Northwestel residential customer in Northern Canada will receive temporary relief on their Internet usage in March and April, following the approval of Northwestel’s recent CRTC application.
These measures are part of Northwestel’s COVID-19 response to facilitate increased telework across the North. The specific Internet usage relief measures will differ by community and network access technology, in order to ensure adequate network capacity for all users in this critical time.
| Network technology | Communities | Internet usage relief |
|---|---|---|
| Cable Internet customers | Whitehorse, YT - Carcross, YT - Fort Nelson, BC - Yellowknife, NWT - Fort Smith, NWT - Norman Wells, NWT - High Level, AB | All overage fees will be waived in March and April |
| Nunavut Sat. DSL customers | Iqaluit - Arviat - Cambridge Bay - Rankin Inlet | Monthly usage increased by 100% for March and April |
| Sat. DSL customers | Old Crow, YT - Fort Ware, BC - Colville, Lake, NWT - Gameti, NWT - Lutselk'e, NWT - Paulatuk, NWT - Sachs Harbour, NWT - Sambaa K'e, NWT - Ulukhaktok, NWT - Wekweeti, NWT | Monthly usage increased by 50% for March and April |
| Terrestrial DSL customers | All remaining customers | 100 GB additional monthly usage in March and April |
Customers do not need to take any action to receive this temporary benefit, which will be applied automatically to customer bills.
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Media contact:
Andrew Anderson
Director of Communications
media@nwtel.ca
1-867-455-4209
