6 self-help steps to fix your Internet when it’s down
At Northwestel, we’re proud to offer reliable, fast connections. But when things are not working as they should there are steps you can take to remedy the situation. Ready to be your own hero? Here’s a handy guide to troubleshoot your Internet like a pro:
1. Wi-Fi wonders: Is your gadget cozying up to your Wi-Fi? Look for the Wi-Fi icon – if it’s there, you should be able to connect. No icon? Time to dive into those network settings, find your Wi-Fi name, and enter your password to get connected. Need to reset your password? Learn how here.
2. The magic mantra: When in doubt, turn it off and on! It’s like a mini vacation for your tech and modem. Learn more about your modem here.
3. Outage oracle: Our tech wizards sometimes need to tinker with the network. Check our service outages page for the latest scoop.
4. Slowpoke solutions: Feeling the need for speed? If your Internet’s more tortoise than hare, it might be time to level up your plan. Trust us, your 4K TV and gaming console will thank you! Check out our full range of Internet plans here: www.nwtel.ca/internet-plans and when you’re ready to upgrade, give us a call at 1-888-423-2333! You can also check out our troubleshooting page here.
5. Cable check-up: Take a peek behind the scenes – are all your cables plugged in? An active home can jostle a plug on the best of days. Is it an issue with your modem? Troubleshoot here.
6. Direct debut: For the ultimate Internet experience, go direct with an ethernet cable.
There you have it – six savvy steps to get back online fast. If you tried these steps and your Internet is still not working, don’t worry, we’re here to help! With online and phone tech support, plus on-the-ground technicians in 38 communities, we got you covered. You can call us at 1 888 423-2333 or chat with us online at www.nwtel.ca.
I – Inspect your Wi-Fi connection. Is it feeling the connection to your modem?
N – Navigate your home. Is everything still plugged in correctly?
T – Turn your device off and on. The classic move that works wonders!
E – Ethernet is your friend. Do as the gamers do and use the LAN cable straight to your modem.
R – Reboot your modem. Give it a little rest and rejuvenation (30 seconds).
N – Notice the lights on your modem. They should be twinkling just right.
E – Examine your plan. Need more speed? We’ve got you covered.
T – Try a different device. Mix it up to see if it’s a device-specific hiccup.
