How to check whether your modem is working correctly

To check whether your modem is working correctly, look at the lights on the front of your modem. The lights show whether your modem is receiving a signal and the status of your connection.

Find your modem below, and then look in the Lights column to see how the lights will appear when your modem is working correctly.

Wireless DSL modems (gateways)

SmartRG SR555

SmartRG SR555

Lights

  • Power: Solid green
  • LAN 1,2,3,4: Solid or blinking green (if you’re using the internet)
    Note Only lit if a device is directly connected through an Ethernet cable.
  • DSL (SR555): Solid green
  • DSL1 (SR550 and 552): Solid green
  • DSL2 (SR550 and 552): Solid green
  • Internet: Solid or blinking green (if you’re using the internet)

SmartRG SR552

SmartRG SR552

Lights

  • Power: Solid green
  • LAN 1,2,3,4: Solid or blinking green (if you’re using the internet)
    Note Only lit if a device is directly connected through an Ethernet cable.
  • DSL (SR555): Solid green
  • DSL1 (SR550 and 552): Solid green
  • DSL2 (SR550 and 552): Solid green
  • Internet: Solid or blinking green (if you’re using the internet)

SmartRG SR516ac

Lights

  • Power: Solid green
  • LAN 1,2,3,4: Solid or blinking green (if you’re using the internet)
    Note Only lit if a device is directly connected through an Ethernet cable.
  • DSL: Solid green
  • Internet: Solid or blinking green (if you’re using the internet)
  • 2.4 GHz or 5.0 GHz: Blinking green (if you’re using the internet)

SmartRG SR505

Lights

  • Power: Solid green
  • LAN1,2,3,4: Solid or blinking green (if you’re using the internet)
    Note Only lit if a device is directly connected through an Ethernet cable.
  • WLAN: Solid or blinking green (if you’re using the internet)
  • DSL: Solid green
  • Internet: Solid or blinking green (if you’re using the internet)

 

 

Wired DSL modems

SmartRG SR501

Smart Modem

Lights

  • Internet: Solid or blinking green (if you're using the internet)
  • DSL: Solid green
  • LAN: Solid or blinking green (if you're using the internet)
  • Power: Solid green

SmartRG SR10

SmartRG SR10

Lights

  • Power: Solid green
  • Link: Solid green
  • Data: Solid or blinking green (if you’re using the internet)
  • PC: Solid or blinking green (if you're using the internet)

 

 

Wireless cable modems (gateways)

Hitron 4582

Modem

Lights

  • Power: Solid green
  • Downstream: Solid blue
  • Upstream: Solid blue
  • Online: Solid green
  • Ethernet: Blinking green (if you’re using the internet)
    Note Only lit if a device is directly connected through an Ethernet cable.
  • 2.4 GHz or 5.0 GHz: Solid or blinking green (if you’re using the internet)

Hitron 3552

Hitron 3552

Lights

  • Power: Solid green
  • Downstream: Solid blue
  • Upstream: Solid blue
  • Online: Solid green
  • Ethernet: Blinking green (if you’re using the internet)
    Note Only lit if a device is directly connected through an Ethernet cable.
  • 2.4 GHz or 5.0 GHz: Solid or blinking green (if you’re using the internet)

ARRIS MG 5000

ArrisDC 3635

Lights

  • Power: Solid blue
  • DS: Solid blue
  • US: Solid blue
  • Online: Solid blue
  • WiFi Solid or blinking blue (if you’re using the internet)

Pulse media gateway
(ARRIS DCX 3635-W)

Lights

  • Power: Solid teal
  • WiFi: Solid green
  • Online: Solid yellow

Cisco 3825

Lights

  • Power: Solid green
  • DS: Solid green
  • US: Solid green
  • Online: Solid green
  • Ethernet 1,2,3,4: Solid or blinking green (if you’re using the internet)
    Note Only lit if a device is directly connected through an Ethernet cable.
  • Link: Solid or blinking green (if you’re using the internet)

 

 

Wired cable modems

Hitron CODA-45

Modem

Lights

  • Power: Solid green
  • Downstream: Solid blue
  • Upstream: Solid blue
  • Online: Solid green
  • 1 or 2: Solid or blinking green (if you're using the internet)

Cisco 3010

Lights

  • Power: Solid green
  • DS: Solid green
  • US: Solid green
  • Online: Solid green
  • Link: Solid or blinking green (if you’re using the internet)

 

Fibre Modem

SmartRG SR400

Lights

  • Power: Solid white
  • WAN: Solid or blinking white (if you’re using the internet)
  • Internet: Blinking white (if you’re using the internet)
  • 2.4 GHz or 5.0 GHz: Blinking white (if you're using the internet)

SmartRG SR516ac

SmartRG 516

Lights

  • Power: Solid green
  • Internet: Solid or blinking green (if you’re using the internet)
  • WAN: Solid or blinking green (if you’re using the internet)
  • 2.4 GHz or 5.0 GHz: Blinking green (if you're using the internet)

ADTRAN 834-5

Adtran 834.5 bac

Lights

  • Online: Green
  • Rebooting: blue/white

ADTRAN 8612

Lights

Turning On: Flashing Green

Online and Ready: Solid White

No Internet: Flashing Amber

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