How to use Message Relay (TTY)
This article describes how to make calls using Message Relay (TTY).
With Message Relay (TTY), people who are deaf, deaf-blind, hard-of-hearing, or speech-impaired can make and receive text-to-voice or voice-to-text calls using a teletypewriter (TTY) and a phone. Relay operators are available 24 hours a day, seven days a week to facilitate calls. All calls are confidential.
In a TTY-to-voice call, you use your TTY device to type what you want to say, the operator reads what you type to the other person, and then types what they say back to you.
- Dial 711. If you’re on a mobile device, dial #711. You’ll be connected to the operator, who will type GA, which means go ahead.
- Type the number of the person you want to call, and then type GA to let the operator know that you’re finished.
- The operator will dial the number.
- When the person you’re calling answers, the operator will let you know.
In a voice-to-TTY call, the operator types what you say to the TTY user, and then reads their typed responses back to you.
- Dial 1 800 855-0511. You’ll be connected to the operator.
- Tell the operator the number of the person you want to call.
- The operator will dial the number.
- When the person you’re calling answers, the operator will let you know and read what the other person types, followed by "Go ahead". This means it’s your turn to speak.
If you have questions or need help, contact us at customercare@nwtel.ca (residential requests) or carecentre@nwtel.ca (business requests).
