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Commitment to Privacy

 

At Northwestel, we value the trust you place in us when sharing your personal information.  We make every effort to be transparent about what information we collect, why we collect it, what we do with it and with whom we might share it.

This is our commitment to you:

  1. We commit to being accountable to you for how we collect, use and disclose your personal information.
  2. We will inform you of the ways your personal information is being collected, used or disclosed. We may do this through our Privacy Policy, our Terms of Use or our websites.
  3. We only collect, use or disclose your personal information if we have your consent, or in circumstances where your consent isn’t necessary (such as an emergency situation).
  4. We only collect your personal information in fair and legal ways. We limit our collection of your personal information to the purposes identified in advance to you.
  5. We use or disclose your personal information for the reasons it is collected, when it is otherwise allowed, or as required by law. We keep the information only as long as we need to, or as required by law.
  6. We correct your personal information when you inform us of mistakes or let us know updates are required.
  7. We do our best to keep your personal information safe, and ensure we use appropriate physical, technical and administrative safeguards appropriate to the sensitivity of the information. If we transfer your personal information to our suppliers we ensure your information is appropriately protected.
  8. We make information available to you about our information management policies and practices.
  9. We will provide you with access to the personal information we hold about you upon written request, unless restricted by law.
  10. We are here to listen, and to help. If you have concerns, please contact us at legal@nwtel.ca.

 

We’ve updated our Privacy Policy, effective August 2, 2021.

View the Privacy Policy.

The updated policy includes the following clarifications:

  • How your information may be used by third parties acting on our behalf, including for operational purposes and marketing campaigns
  • That your personal information may be collected, used or disclosed to prevent, detect or suppress fraud, protect your account and secure our network
  • When your information may be disclosed to third-party smart home voice command integration providers, should you choose to sign up for such services

View the previous version of our Privacy Policy.