How to improve your video calling
Video calls in the North are a way of life. Whether calling home to catch up with family or celebrating online with friends; we understand the importance of staying connected
Bring faraway friends and family closer with quality face time. Follow our top 7 tips to help your video call go smoothly:
1. Make sure you have good lighting in front of your face, not behind. Position your camera at eye level.
2. Use your headphones for optimum sound quality. Try Bluetooth wireless headphones so you can move, demonstrate, dance, or grab a coffee at the same time.
3. Connect to your 5G wi-fi network if possible and shut down other background tabs, videos, and web pages on all your devices so your video call takes priority.
4. If you make a lot of video calls, you may want to increase your Internet plan to a higher speed if available. Contact our Customer Care Center or check out our guide to find the right internet plan for you.
5. Before you begin your call, turn off any devices you're not using to free up bandwidth. If it’s slower than normal, run an internet speed test to see your current upload and download speeds. Follow the next step or call our Customer Care Center for support.
6. If you’ve worked through these steps and are still having issues, try restarting your modem and/or router. Learn how here.
7. Need some more help? Our Customer Care Center is happy to help you with one-on-one support.
Call us 1 888 423-2333 or chat online for technical support.
