How to restart your modem and router
What does restarting a modem and router do?
A restart is also called a “reboot” or “power cycle” because you turn the device off and on again. You do this by unplugging and plugging it back into its power source or pressing the On/Off or Power button (if the device has one). Restarting your modem and router clears out any errors that may have accumulated, which can be a quick and easy fix for certain performance or connectivity issues.
Important Restarting your modem and router isn't the same thing as resetting your modem and router. A restart means turning something on and off again. A reset erases any settings you chose and restores the device back to the factory default settings. Do not reset your modem unless you're instructed to do so by a Northwestel support representative.
- Unplug the power cord from your modem. Or, press the On/Off or Power button if your modem has one.
- Unplug the power cord from your router (if it’s a separate device).
- Wait at least 30 seconds for the modem to power off.
- Reconnect the power cord to your modem (not the router, if it’s a separate device). Or, press the On/Off or Power button if your modem has one.
- Wait for the modem to power on. This might take a few minutes.
- Check the modem lights to confirm your modem is online and ready. To do this:
- Go to our modem lights guide.
- Find your modem in the list, and then look in the Lights column to learn how the lights on your modem should appear when it’s online and ready.
- Reconnect the power cord to the router (if it’s a separate device).
- Test your internet connection. In a web browser, go to nwtel.ca.
If restarting your modem and router doesn’t solve the issue, continue troubleshooting your internet connection.
