Smart Office, VoIP 9-1-1

What is VoIP 9-1-1?

Smart Office customers have access to "VoIP 9-1-1" this means your Emergency Call and location information are not automatically sent to the nearest emergency response centre. Please inform anyone using Northwestel Smart Office on your team about these limitations.

How are Emergency VoIP 9-1-1 calls handled?

The Emergency Call is first answered by a third-party operator. You must be ready to provide your location information verbally to the operator who will then route the Emergency Call to the appropriate emergency response centre based on the information you provided.

Smart Office includes a web portal which you may use to input and update as needed to the most likely address and location information for telephone numbers provided with Northwestel Smart Office services. Due to the nature of Northwestel Smart Office, correlation between a telephone number and the address and location of the end-user is not always possible. You are solely responsible for providing the correct address and location information via the web portal which may be used by the emergency response centre if the 9-1-1 caller is unable to identify their location. If you do not provide the correct address and location information, emergency services may be dispatched to the wrong address. In such cases, Northwestel and its suppliers are not liable for any and all claims or actions arising out of any such misrouted 9-1-1 calls.

What about Emergency Calls made from outside of Canada or the United States?

Please use another phone service. An operator may answer the call but will not be able to transfer it to the appropriate emergency response centre.