Escalating concerns and complaints
At Northwestel, providing good, reliable service is our priority. However, sometimes problems may occur.
If you have a concern or complaint, contact us at 1 888 423-2333 and speak to one of our Customer Service representatives. If the Customer Service Representative can’t resolve your problem, ask to speak to a team lead or supervisor. If your concern is still unresolved, you may speak to a Customer Service Manager or Associate Director.
If you're unable to reach a satisfactory resolution and want to escalate your concern, see Complaints for how to do this.
