Payment Options and more in My Account
Learn more about payment options available to you with My Account.
Yes, you can make a one-time credit card payment with a Visa, MasterCard or American Express through My Account. Visa Debit or Mastercard Debit are not accepted at this time.
Right on the account summary page, there is a 
button OR select “Payments” from the menu and then click on “Make Payment”.
You will get a warning that you are being directed to a secure website. Click Accept to proceed to payment page.
When on the payment page, you can update the amount and confirmation email details. Click on continue. You will be then prompted for your credit card information and then submit payment. You will get confirmation of the transaction.
Whether you choose automatic payment by bank withdrawal or credit card, your monthly payment is made on the due date shown on your bill. If the due date is on a weekend, payment is made the Friday before. You'll still receive detailed monthly statements.
Note: The first automated payment will be taken for your next bill period. If you have a current amount due, it is recommended to make a one-time payment to bring your account to a zero balance. The first automated payment will take the total amount due on your account, however a late payment fee will be assessed and included in the total for any amount due over 30 days.
Here’s how to sign up.
Bank withdrawal
Have a cheque or your banking information handy, then click on “Payments” and select “Auto-Payment”.
- Click on the check box beside Automated Payment.
- Click Update Payment Method Information.
- Read through and agree to Acceptance Agreement.
- Select Payment Type – Direct Debit.
- Enter your bank account information.
- Click Continue to Submit.
You will receive a confirmation email. Automated payments will start on your next bill.
Credit card (Visa, Mastercard or American Express)
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Click on “Payments” then select “Auto-Payment”.
- Click on the check box beside Automated Payment.
- Click Update Payment Method Information.
- Read through and agree to Acceptance Agreement.
- Select Payment Type – Credit Card
- A new secure payment window will open, enter your credit card information in the fields and submit. You will receive a confirmation email.
Automated payments will start on your next bill.
How do I cancel or change my automated payment information?
-
Click on “Payments” then select “Auto-Payment”.
- Click on the check box beside Automated Payment.
- Click Update Payment Method Information.
- Read through and agree to Acceptance Agreement.
- Select Payment Type – Manual Payments
- Click Continue to Submit. You will receive a confirmation email.
Your account will need to be paid with a one-time payment for future bills.
You can view your past payment history by clicking on Payments and then Payment History.
You can view all your payments or just payments since the last bill. You can also search for payments by a specified date range.
Go to nwtel.ca to Chat or call 1 888 423-2333.
