How to use Call Return
Call Return tells you the phone number of the last person who called, regardless of whether you answered the call. If you want to call that person back, Call Return will dial the number for you.
Call Return can also notify you when a busy line that you want to call is free.
- Pick up your phone, and then dial *69. A message tells you the last number that called you.
- If you want to return the call, dial 1.
If the line is busy, see Using Call Return to be notified when a busy line is free.
Things to keep in mind
You might not be able to use Call Return to call back if the last number that called you:
Is from a mobile device.
Is blocked by using Call Display Block.
Is from a business phone system, also known as a Private Branch Exchange (PBX).
Is a long distance call through a phone company that doesn’t support Call Return.
Didn’t let the phone ring at least two times. When someone calls you, your phone must ring at least two times for Call Return to gather callback information.
- When you hear a busy signal after you dial a number, do the following, depending on where you live.
If you're in... |
Do the following... |
|
Northwest Territories Nunavut |
Press the Flash button or switch hook. |
|
Any other community |
Hang up |
- Dial *66, and then do one of the following, depending on where live:
If you're in... |
Do the following... |
|
Northwest Territories Nunavut |
Press the Flash button or switch hook. |
|
Any other community |
Hang up |
- Call Return monitors the line. When it’s free, you’ll hear a special ring.
- When you hear the special ring, pick up your phone. Doing this automatically dials the number and connects the call.
You can make and receive calls as you normally would while you’re waiting for the special ring.
