How to use Voicemail
With Voicemail, you can receive voicemail messages and access them from your phone or from anywhere using another phone.
You’ll know when you have a new voicemail message if you hear an intermittent dial tone when you pick up your phone. If your phone has a message waiting indicator light, the light will flash or blink.
- Pick up your phone, and then dial your local access number (XXX-6245).
- When prompted to enter your password, enter your 10-digit phone number.
- Follow the prompts to enter a new password and record your name and greeting.
- To access your voicemail from your phone, dial your local access number, and then follow the prompts.
- To access your voicemail from another phone, or from one of the communities in the table below, do one of the following from any Touch-Tone Phone:
- If you’re calling from within the same community, dial your local access number (XXX-6245). You don’t need to include the area code. Then, follow the prompts.
- If you’re calling from another community where long distance charges apply, dial 1 <area code> <your local access number>, and then follow the prompts.
| Community | Local Access Number |
|---|---|
| Whitehorse | 667 6245 |
| Marsh Lake / Judas Creek | 660 6245 |
| Mayo / Stewart Crossing | 996 6245 |
| Ross River | 969 6245 |
Prompts:
- Dial your local voicemail access number (found below)
- Press #
- Type in your 10-digit phone number
- Type in your voicemail pin
Here’s some common message playback options you can use when you listen to your messages.
While listening to a message |
After listening to a message |
|
|
Change your greeting
1. Access your voicemail.
2. Press 4 for personal options.
3. Press 3 for greetings.
4. Press 1 to record your greeting.
5. Follow the prompts to save or re-record your greeting.
Change your recorded name
1. Access your voicemail.
2. Press 4 for personal options.
3. Press 3 for greetings.
4. Press 4 to record a new name.
5. Follow the prompts to save or re-record your name.
Change the number of rings
To change the number of times your phone rings before incoming calls go to voicemail, call us at 1 888 423-2333. A one-time charge of $9.95 applies to changing the ring programming for personal accounts.
Change the level of detail of voicemail prompts
You can change the level of detail of the prompts you get from the system.
- Access your voicemail.
- Press 2 for administrative options.
- Press 3 to for prompt level.
- Set the prompt level that you want as follows:
- Press 1 for standard prompts.
- Press 2 for extended prompts if you want to hear full descriptions.
- Press 3 for rapid prompts if you want to hear shorter descriptions.
Change the level of detail of voicemail prompts
Note Changing the prompt level isn’t available in Iqaluit.
