How to use Voicemail
With Voicemail, you can receive voicemail messages and access them from your phone or from anywhere using another phone.
You’ll know when you have a new voicemail message if you hear an intermittent dial tone when you pick up your phone. If your phone has a message waiting indicator light, the light will flash or blink.
Set up and access your voicemail when you are at home or away from home by following the instructions below:
Dial in to voicemail system
When at home or at another phone in your community, dial your local access number.
If you are accessing your voice mail from another community, dial the remote access number.
Find your community in the table below for your access numbers:
| Community | Remote Access Number | Local Access Number |
|---|---|---|
| Atlin | 250-651-9529 | 250-651-6245 |
| Carcross | 867-821-9529 | 867-821-6245 |
| Carmacks | 867-863-9529 | 867-863-6245 |
| Champagne | 867-634-9529 | 867-634-6245 |
| Dawson City | 867-993-9529 | 867-993-6245 |
| Dease Lake | 250-771-9529 | 250-771-6245 |
| Deline | 867-589-9529 | 867-589-6245 |
| Dettah | 867-766-9529 | 867-766-6245 |
| Faro | 867-994-9529 | 867-994-6245 |
| Fort Liard | 867-770-9529 | 867-770-6245 |
| Fort Nelson | 250-774-9529 | 250-774-6245 |
| Fort Smith | 867-872-9529 | 867-872-6245 |
| Gameti | 867-997-9529 | 867-997-6245 |
| Good Hope Lake | 250-239-9529 | 250-239-6245 |
| Haines Junction | 867-634-9529 | 867-634-6245 |
| Hay River | 867-874-9529 | 867-874-6245 |
| Inuvik | 867-777-9529 | 867-777-6245 |
| Keno | 867-995-9529 | 867-995-6245 |
| Lower Post | 250-779-9529 | 250-779-6245 |
| Marsh Lake | 867-660-9529 | 867-660-6245 |
| Mayo | 867-996-9529 | 867-996-6245 |
| Norman Wells | 867-587-9529 | 867-587-6245 |
| Paulatuk | 867-580-9529 | 867-580-6245 |
| Pelly Crossing | 867-537-9529 | 867-537-6245 |
| Rae | 867-392-9529 | 867-392-6245 |
| Ross River | 867-969-9529 | 867-969-6245 |
| Swift River | 867-851-9529 | 867-851-6245 |
| Tagish | 867-399-9529 | 867-399-6245 |
| Telegraph Creek | 250-235-9529 | 250-235-6245 |
| Teslin | 867-390-9529 | 867-390-6245 |
| Toad River | 250-232-9529 | 250-232-6245 |
| Watson Lake | 867-536-9529 | 867-536-6245 |
| Whitehorse | 867-633-9529 | 867-667-6245 |
| Yellowknife | 867-766-9529 | 867-766-6245 |
Prompts:
- Dial your local voicemail access number (found above)
- Press #
- Type in your 10-digit phone number
- Type in your voicemail pin
Follow the Prompts
When dialing from your own line, enter your voicemail pin when prompted.
If you are dialing from another number, press #.
Then enter the 10-digit phone number of the line with voicemail.
Then enter your voicemail pin.
If you need help with accessing your voicemail, please call our Technical Support team at 1 888 423-2333. Check out our hours of operation at https://www.nwtel.ca/contact
Here’s some common message playback options you can use when you listen to your messages.
While listening to a message |
After listening to a message |
|
|
Change your greeting
1. Access your voicemail.
2. Press 4 for personal options.
3. Press 3 for greetings.
4. Press 1 to record your greeting.
5. Follow the prompts to save or re-record your greeting.
Change your recorded name
1. Access your voicemail.
2. Press 4 for personal options.
3. Press 3 for greetings.
4. Press 4 to record a new name.
5. Follow the prompts to save or re-record your name.
Change the number of rings
To change the number of times your phone rings before incoming calls go to voicemail, call us at 1 888 423-2333.
Change the level of detail of voicemail prompts
You can change the level of detail of the prompts you get from the system.
- Access your voicemail.
- Press 2 for administrative options.
- Press 3 to for prompt level.
- Set the prompt level that you want as follows:
- Press 1 for standard prompts.
- Press 2 for extended prompts if you want to hear full descriptions.
- Press 3 for rapid prompts if you want to hear shorter descriptions.
Note Changing the prompt level isn’t available in Iqaluit.
