Troubleshooting when you can’t open the Northwestel TV Plus app on Apple TV or Fire TV

In a web browser on another device, such as your mobile device, try browsing to https://nwtel.ca/ and a few other websites.

• If you’re connected to the internet, go to the next step.
• If you get an error message saying you’re not connected to the internet, or you can’t connect, your internet connection may be down. Learn how to troubleshoot your internet connection. Troubleshooting when you have no internet connection.

You can find that on the product cards on TV Packages on nwtel.ca under the More details section.  You can also find them described in this article.

• If you have Apple TV, learn how.
• If you have Fire TV, go to Settings, select Applications, and then select Manage Installed Applications. Select the Northwestel TV Plus app, and then select Force stop.

• If you have Apple TV, go to the App Store, select the Northwestel TV Plus app, and then check whether an update is available. If an update is available, choose the option to update the app.
• If you have Fire TV, select the Northwestel TV Plus app, press the Menu button on your remote, and then select More Info. If an update is available, you'll see an Update option, which you can select to update the app.

• If you have Apple TV, learn how.
• If you have Fire TV, learn how.