TV support

Troubleshooting your remote, set-top box, picture issues, channel issues, signal issues, error messages and sound.

• How to restart your set-top box
• Troubleshooting your Pulse or Digital TV Remote control
• Troubleshooting a "One Moment please" message on your TV

Troubleshooting, getting started, installing the app, using the program guide, parental controls, data usage.

• Get started with TV Plus
• How to record with TV Plus
• How to set up the TV Plus App

All about the Northwestel TV channel lineup and schedule, NHL blackouts and NHL Centre Ice blackout schedule.

• NHL blackouts
• TV channel line up and schedule

Getting started with Crave, watching crave and managing your data usage when watching Crave.

• Getting started with Crave
• How to order Crave online

Get help with Pulse TV. Learn how to browse and search the programming guide, set parental controls, manage your recordings, and more.

• Getting started with Pulse TV
• How to find a show or channel in Pulse TV
• How to record shows with Pulse TV

Learn how to order and watch On Demand shows and Pay Per View events.

• About On Demand & Pay Per View
• Order and watch On Demand shows 
• How to order Pay Per View events

Get help with using Digital TV features like remote controls, parental controls and recording.

• How to record shows and watch your recordings in Digital TV
• Set up your remote control
• Set up parental controls

Learn how to install and use Go apps.

• Get started with Go apps
• Get help with Go app issues
• Install and use Go Apps