Troubleshooting TV issues support
This article explains how to troubleshoot when the remote for your set-top box isn’t working as expected. For example, try...
If you get a picture but no sound on your TV, try the following to troubleshoot the issue.
You’ll see a “One Moment Please” message if your set-top box can’t receive a signal for one or more channels. Follow these...
If you’re having issues with your TV service, you may want to restart your set-top box. A restart is also called a “reboot…
This article describes what to do if the picture on your TV is breaking up and pixelated (where you see squares instead of a…
A “Not Authorized” message can indicate that you’re not subscribed to the channel you’re trying to view or connection issues…
This article steps you through what to do if you see a “No Signal”, “No Source”, or “No Output” message on your TV screen or…
If you recently subscribed to one or more channels but you don’t see those channels listed in the programming guide, try the…
