Troubleshooting TV issues support

This article steps you through what to do if you see a “No Signal”, “No Source”, or “No Output” message on your TV screen or…

If you recently subscribed to one or more channels but you don’t see those channels listed in the programming guide, try the…

This article explains how to troubleshoot when the remote for your set-top box isn’t working as expected. For example, try...

If you get a picture but no sound on your TV, try the following to troubleshoot the issue.

You’ll see a “One Moment Please” message if your set-top box can’t receive a signal for one or more channels. Follow these...

If you’re having issues with your TV service, you may want to restart your set-top box. A restart is also called a “reboot…

This article describes what to do if the picture on your TV is breaking up and pixelated (where you see squares instead of a…

A “Not Authorized” message can indicate that you’re not subscribed to the channel you’re trying to view or connection issues…