Troubleshooting a "One Moment Please" message on your TV
You’ll see a “One Moment Please” message if your set-top box can’t receive a signal for one or more channels. Follow these steps to troubleshoot the issue.
Restarting your set-top box can often fix many issues, including error messages.
- Restart your set-top box.
- Test to see if the issue is resolved. If you’re still getting the message, go to the next step.
- Unplug the power cord from your set-top box.
- Make sure the HDMI cable that connects your set-top box to your TV is attached securely at both ends.
- Make sure the coaxial cable that connects your set-top box to the cable wall outlet is attached securely at both ends.
- Plug the power cord back into your set-top box.
- Wait for your set-top box to restart and for the guide to load. This can take a few minutes.
- Test to see if the issue is resolved.
If you're still experiencing issues after trying these steps, contact us at 1 888 423-2333.
