How to restart your set-top box
If you’re having issues with your TV service, you may want to restart your set-top box. A restart is also called a “reboot” or “power cycle” because you turn the device off and on again. You do this by unplugging it and plugging it back into its power source.
Restarting your set-top box can be a quick and easy fix for many issues, including picture quality problems, not seeing channels you subscribed to in the guide, remote control issues, and error messages.
- Unplug the power cord from your set-top box.
- Wait about 30 seconds.
- Plug the power cord back into your set-top box.
- Wait for your set-top box to restart and for the guide to load. This can take a few minutes.
