Troubleshooting TV Plus App on your phone or tablet
This TV Plus App troubleshooting steps is for the following symptoms:
- The App begins to load (shows the Northwestel TV Plus splash screen) but then turns black
- After approx. one minute, the application crashes and an error message stating the application is not responding is visible
Additional troubleshooting that has been done, that has not been successful:
- STEP 1 - Power cycling the device (Restart your device)
- STEP 2 - Confirming the device is on the latest software version
- STEP 3 - Attempting to open the TV Plus App while on and off home Wi-Fi
Step 1
Press and hold the application until the menu pops up and select App Info (the small " i ").
Depending on your device, you may need to press on the arrow pointing right to find App Info.
Step 2
Once on the App Info screen, select Storage.
Step 3
Once in the Storage screen, select Clear Data (at the bottom of the screen).
Step 4
This will reset the application, and you should be able to login again.
If you continue to experience issues, please call us at 1-888-423-2333
