Troubleshooting a “Not Authorized” message on your TV
A “Not Authorized” message can indicate that you’re not subscribed to the channel you’re trying to view or connection issues with your TV equipment. Use the steps in this article to troubleshoot the issue.
Check to make sure that you’re subscribed to the channel. If you don’t know which TV package you have, you can look it up on your Northwestel bill. Then, check out our TV channel lineup to find out what channels are included in your package.
If the channel is part of your TV package, go to the next step.
Restarting your set-top box can often fix many issues, including error messages.
- Restart your set-top box.
- Test to see if the issue is resolved. If you’re still getting the message, go to the next step.
- Unplug the power cord from your set-top box.
- Make sure the HDMI cable that connects your set-top box to your TV is attached securely at both ends.
- Make sure the coaxial cable that connects your set-top box to the cable wall outlet is attached securely at both ends.
- Plug the power cord back into your set-top box.
- Wait for your set-top box to restart and for the guide to load. This can take a few minutes.
- Test to see if the issue is resolved.
If you're still experiencing issues after trying these steps, contact us at 1 888 423-2333.
