Troubleshooting Voicemail issues
Here's some common Voicemail issues and how to solve them.
If you can’t remember your voicemail password, send us a chat or dial 1-888-423-2333 to reset your password.
If you hung up the phone or pressed * on your keypad to exit the system before a message finishes playing, the system considers it as a new message.
To resolve this, access your voicemail, listen to the entire message, and then press 7 to erase it or press 9 to save it.
You can adjust the number of rings on your fax machine so that it answers before a call goes to voicemail. Or, you can send us a chat to change the number of times your phone rings before a call goes to voicemail.
Alternatively, you may want to consider subscribing to Smart Ring. Smart Ring lets you have two phone numbers on one line, each with its own distinctive ring. You can then determine whether an incoming call is a fax or someone trying to call you.
