Troubleshooting phone problems support

If you're getting dead air or there's no dial tone on your phone, try the following to troubleshoot the issue: Make sure…

This article describes how to test your phone connection from the network interface device (NID) when you're troubleshooting…

Here's some common Voicemail issues and how to solve them.

If your phone doesn’t ring when people call but callers hear ringing on their end, try the following. Check the ringer on…

If you can receive incoming calls but can’t make outgoing calls (even though you have a dial tone) or if your phone doesn’t…

If you hear noise such as crackling or clicking, static, or radio interference on your phone line, try the following: Make…

If you subscribe to Call Display, and you don’t see caller information for incoming calls, try the following. Check your...