Accounts and billing support

Paying your bill

Here are the different ways you can pay your bill. We offer a pre-authorized payment plan and one-time payment options.

Here are bill management services and tools that you can use to help manage your spending.

Describes how to temporarily suspend your services. You might want to temporarily suspend your services if you're going on…

Describes what you need to know to move your services to a new address.

You can now choose between Whitehorse – Central or Whitehorse - Rural communities when you visit us at nwtel.ca. If you’re…

You can now choose between Carcross - Central or Carcross - Rural communities when you visit us at nwtel…

Discusses security deposits and how to get your security deposit back.

Describes the one-time, non-recurring charges that apply to work performed for customer service requests.

Describes how to contact us if you have a concern or complaint and where to find more information about how to escalate your…