Internet support

Get help with your Wi-Fi and internet connection. Learn about your internet equipment, get step-by-step guidance for installing your modem, view or change Wi-Fi settings, troubleshoot your internet connection, and more. 

• How to tell whether you have DSL, Cable, or Fibre
• View and change Wi-Fi settings on your Hitron wireless modem
• View and change Wi-Fi settings on your SmartRG, Adtran 834-5, or Cisco 3825 wireless modem
• Troubleshooting no Internet connection

Learn about Internet usage and data allowances, how to check and manage your data usage, and more.

• Managing your Internet usage
• Internet usage and data allowances
• Changing your internet plan

Get help with how to use Northwestel email. Learn how to access your email, identify suspicious email messages, troubleshoot issues sending or receiving email, and more.

• How to access your Northwestel email
• How to set up your email 
• Troubleshooting issues sending or receiving email on your device

Learn best practices for how to secure your internet connection and how to protect yourself from security threats when you're online.

• Securing your Internet connection
• Antivirus, firewall, antispyware, and antispam protection
• Northwestel virus notifications

Learn more about using Northwestel Wi-Fi with HomePass by Plume. Learn about using the app, parental controls, changing your Wi-Fi name, and more. 

• Get started with Plume HomePass
• How to change your network name and password in the HomePass app
• View connected devices with the HomePass app